About the Role
Dubai serves as a strategic hub for the company's Middle East operations, bringing together commercial, engineering, manufacturing, and support teams within a globally connected business environment. We are seeking a highly skilled and motivated Technical Support Engineer & Application Engineer to join our Emergency Lighting team in the Middle East. The successful candidate will provide technical support, troubleshooting, and solutions to our customers, ensuring the highest level of customer satisfaction.
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What you’ll do:
- Provide technical support, troubleshoot systems and expertise to customers and internal teams regarding emergency lighting products and solutions.
- Troubleshoot and resolve technical issues related to emergency lighting systems.
- Conduct product demonstrations, training sessions, and technical presentations for customers and partners.
- Collaborate with the sales team to understand customer requirements and provide technical solutions.
- Assist in the development and maintenance of technical documentation, including manuals, guides, and FAQs.
- Stay up-to-date with industry trends, product developments, and emerging technologies in emergency lighting.
- Ensure compliance with local regulations and standards for emergency lighting systems.
- Provide feedback to the product development team based on customer interactions and technical issues.
Qualifications:
- Graduate Engineering Degree - Ideally Electrical, Mechanical, or Industrial.
- Minimum 7 years of techno-commercial experience, including extensive knowledge of Emergency Lighting Systems and applications.
Skills:
- Technical knowledge in Emergency Lighting or Safety Systems is required.
- Basic knowledge in AutoCAD and lighting design software Dialux.
- Fire alarm system experience is a strong plus.
- Strong Communication and Presentation skills.
- Electrical products instrumentation knowledge.
- PC literate.
What we offer you:
- Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
- Work in a company that is committed to Inclusion & Diversity and Sustainability.
- Annual mentoring program, company university, a reward, and recognition system.
- Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.
- Strong, agile and diverse team locally and globally.
- Strong processes and state-of-the-art systems and tools.
- Structured employee development processes, open feedback culture with development plans.
- Detailed induction support and well-structured onboarding.
- Balance your work and life with a hybrid worktime model.
Living and Working in Dubai
Dubai is an internationally connected city that offers strong professional opportunities within a truly global environment. Living and working in Dubai means being part of a diverse, forward-looking business community, supported by modern infrastructure, excellent connectivity, and a well-established expatriate ecosystem.
At the company, employees based in Dubai are part of a stable, well-governed organization that brings together global teams, clear ways of working, and the flexibility needed to support both performance and long-term career development.
