Technical Support (ATM Switch)

About the job

The company is currently hiring for an immediate opening for the position of Technical Support – ATM Switch in Abu Dhabi.

• Location: Abu Dhabi
• Employment Type: Full-time
• Domain: Retail Banking Platforms

ROLE PURPOSE:

• Responsible for providing Maintenance and Support Activities for ATM Switch and related integrations and applications in all environments DEV, SIT, DTS, UAT, PROD/DR.
• Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report. Follow up and track vendor support issues and respond to incident tickets in a timely fashion. Track, resolve and report incidents and known errors through the approved processes, and follow Incident Management and Escalation process.
• Provide necessary support (analysis, documents, testing) for ATM Switch related Projects / Enhancements / BAUs, and Integrations with other internal and external systems. Deliver Projects / Enhancements assigned Tasks / Requirements as per the defined scope and on Time.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• Domain knowledge of the respective business domain that is (ATM Switch and related integrations and applications)
• Technical/Functional understanding of assigned application portfolio
• Communication Skills (both upstream and downstream)

Previous experience:

• 8 years’ experience in IT environment with specialized experience in the assigned application portfolio and respective business domain, with a minimum of 5+ years in a similar role.