Technical Support Engineer

As a Technical Support Engineer, you will provide technical support in infrastructure services, responding to issues and assisting in tasks. You will contribute to infrastructure projects and tasks under supervision, and participate in the monitoring and basic troubleshooting of infrastructure systems.

Responsibilities

• Provide technical support in infrastructure services, responding to issues and assisting in tasks.
• Contribute to infrastructure projects and tasks under supervision.
• Participate in the monitoring and basic troubleshooting of infrastructure systems.
• Work with the team to address infrastructure-related challenges and meet departmental needs.
• Support the development of infrastructure documentation, including incident logs and records.
• Continue to develop and enhance technical skills.
• Apply problem-solving abilities to address infrastructure issues.
• Follow established best practices and standards in infrastructure service delivery.

Requirements

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 2+ years of relevant work experience.
• Proven experience in infrastructure technology analysis.
• Proficiencies in data analysis and problem-solving.
• A continuous learner that stays abreast with industry knowledge and technology.

Other Qualifications

• An advanced degree in a relevant field is a plus.
• Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus.

Work Conditions
At the company, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.