About the Job:
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, committed to accelerating cryptocurrency adoption and enhancing financial freedom.
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We are seeking candidates to join our TechOps team as part of the Binance Accelerator Programme (BAP) in Technical Support. This role provides a unique opportunity to gain practical experience in technical operations while working with cutting-edge AI and Machine Learning technologies.
Responsibilities:
- Provide technical support and manage urgent escalations in high-traffic production environments.
- Collaborate with customers, product managers, developers, and management to resolve issues effectively.
- Analyze service ticket data to identify root causes, draft Root Cause Analysis (RCA) reports, and recommend system-level improvements.
- Work with global product and development teams on iteration, release, and roadmap planning.
- Manage multiple incidents and deadlines in a fast-paced environment while maintaining flexibility and prioritization.
- Continuously improve service quality through process optimization, coaching, and documentation.
- Support and optimize customer and business processes by integrating AI and Machine Learning solutions where applicable.
Requirements:
- Undergraduates in Computer Science or related field are preferred (relevant internship experience is a plus).
- Strong problem identification, analysis, and resolution skills.
- Experience with Unix/Linux, shell scripting, and databases (Oracle, MySQL).
- Understanding of web/app-related project support, HTTP protocol, JavaScript, RESTful, JSON, Web Service, TCP/IP, and Linux/Unix.
- Familiarity with software development methodologies and coding standards.
- Experience with debugging and troubleshooting software applications.
- Knowledge of technical support processes and escalation management.
- Passionate about technical support and solving complex customer issues.
- Ability to communicate effectively with engineers, product managers, and customers.
- Comfortable performing shift work (7 am-4 pm, 10 am-7 pm, or other shifts).
- Ability to start in January/February 2025 for a duration of 6 months.
Location:
Dubai, Dubai, United Arab Emirates (Remote)
Job Type:
Full-time, Fixed-term contract (6 months)
This position offers an immersive experience in the rapidly expanding Web3 space and aims to enhance your professional network while building transferable skills for your career.
