About the Role
We are currently building a strong pool of talent for future Technical Support Engineer opportunities in Abu Dhabi. As a Technical Support Engineer, you will provide advanced diagnostic and technical support for electric and plug-in hybrid vehicles. You will act as a key point of contact for complex technical and electrical concerns, supporting service locations remotely and through field visits to ensure accurate diagnosis, effective repairs, and an improved customer experience.
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What You Will Do
- Provide diagnostic support for complex technical and electrical vehicle concerns.
- Validate reported technical issues and recommend suitable repair solutions.
- Deliver remote technical assistance to service teams.
- Conduct field visits when hands-on technical support is required.
- Prepare and submit detailed technical and quality reports.
- Follow up on technical cases until an appropriate resolution is achieved.
- Escalate unresolved or critical technical issues to the relevant stakeholders.
- Analyse failed components and coordinate their submission for further investigation when required.
- Provide on-the-job coaching to technicians to support quality repairs and Fix It Right performance.
- Ensure the availability of relevant technical literature, service bulletins, software-update equipment, and special tools.
- Support service teams in applying modern diagnostic and repair methods.
Required Skills to Be Successful
- Strong knowledge of automotive electrical and electronic systems.
- Advanced diagnostic and troubleshooting capabilities.
- Sound knowledge of onboard diagnostic systems and modern vehicle technology.
- In-depth understanding of electric vehicle components and powertrain systems.
- Familiarity with modern automotive diagnostic tools and repair methods.
- Ability to prepare clear and accurate technical reports.
- Strong analytical, planning, and organisational skills.
- Effective communication, coaching, and team-building capabilities.
- Ability to apply new technical knowledge and concepts in a changing automotive environment.
- Customer-focused approach with a strong commitment to repair quality.
About the Team
You will be part of a professional aftersales technical support team focused on diagnostic excellence, repair quality, and customer satisfaction. You will work closely with technical managers, service locations, technicians, and other stakeholders to resolve complex vehicle concerns and promote a strong quality-service culture.
What Equips You for the Role
- Diploma or equivalent qualification in Mechanical Engineering, Electrical Engineering, or a related technical discipline.
- Extensive specialised training in electric vehicle technology may be considered.
- IMI Electric/Hybrid Vehicle Level 3 or Level 4 certification would be an advantage.
- At least six years of experience in automotive service and repair, including a minimum of three years as a Master Technician within dealer service operations or an equivalent environment.
- Strong knowledge of automotive electronics, onboard diagnostics, and new-generation vehicles.
- Practical understanding of electric and plug-in hybrid vehicle systems.
- Proven experience in technical diagnosis, troubleshooting, and repair support.
- Strong leadership, analytical, communication, planning, and coaching skills.
