Join the company, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. Our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to our rapidly growing business.
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As a Technical Support Engineer in our Riyadh office, you will provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for the company and supporting our customers while developing strong relationships with internal and external stakeholders. This role offers the opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Work Conditions: Hybrid, Full-time
Key Responsibilities:
- Provide technical support via phone and web-based systems for customers in SAARC, ME, and EMEA regions.
- Analyze and investigate customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis.
- Report and follow up with engineering and development to address and resolve product issues.
- Manage technical cases and recommend corrective actions based on troubleshooting and analysis.
- Conduct real-time phone or remote access sessions with customers.
- Develop core competency in the company’s product line and technologies.
Qualifications:
- Good knowledge of Firewall and network security.
- Understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
- Strong troubleshooting and problem-solving skills across various OSI layer protocols.
- Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
- Working knowledge of Linux OS, virtualization technologies, and cloud computing.
- Experience in Python or similar programming languages is an added advantage.
- Exemplary communication skills, both oral and written.
Educational and Experience Requirements:
- 6 or more years of experience in the computer networking or security industry.
- Bachelor's or Master's degree in Electronics, Computer Science, Software Engineering, or an equivalent combination of training and experience.
- NSE 4 or equivalent certification is a plus.
Candidates from all backgrounds and identities are encouraged to apply. We offer a competitive Total Rewards package to support your overall health and financial well-being, flexible work arrangements, and a supportive work environment. If you aspire to experience a challenging, enjoyable, and rewarding career journey, consider joining us and making a meaningful impact on our 660,000+ customers around the globe.
