About the Job:
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Trusted by over 280 million people across 100+ countries, Binance is recognized for its industry-leading security, user fund transparency, trading engine speed, deep liquidity, and unmatched portfolio of digital-asset products. The offerings range from trading and finance to education, research, payments, institutional services, and Web3 features. By leveraging digital assets and blockchain, Binance aims to build an inclusive financial ecosystem that advances financial freedom and improves access worldwide.
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As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main responsibilities will involve expert-level troubleshooting, as well as engaging in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.
Responsibilities:
- Provide advanced (Tier 3) technical support, ensuring timely issue resolution or escalation.
- Collaborate closely with Tier 1 and Tier 2 support teams for efficient issue management.
- Work alongside backend developers to troubleshoot code-level issues and assist in development tasks.
- Design and implement automation tools to streamline daily operations.
- Create and maintain clear, accurate technical documentation and knowledge base content.
- Act as a liaison during critical incidents, working with development teams to diagnose and resolve issues promptly.
- Explore new technologies and best practices to enhance support efficiency.
Requirements:
- Bachelor’s degree in Computer Science or a related discipline.
- 3+ years of experience in technical support, software development, SRE roles, or relevant fields.
- Strong analytical and debugging capabilities, with exceptional real-time troubleshooting and diagnostic skills.
- Familiarity with HTTP, TCP/IP, and web technologies.
- Proficient with Linux systems, Kubernetes environments, and CI/CD pipelines.
- Skilled in at least one programming language: Java, Python, or Rust.
- Experience with MySQL database operations and query optimization; experience with MongoDB or other NoSQL databases is a plus.
- Excellent interpersonal and communication skills, capable of engaging with customers and internal stakeholders.
- Fluent in English.
Preferred Qualifications:
- Experience in Java and Spring Boot development.
- Experience working within microservices architectures and troubleshooting RESTful API integrations.
- Deep understanding of blockchain protocols is highly preferred.
- Passionate about emerging technologies such as DeFi, Web3, and AI.
Team Growth Opportunities:
- The team consists of business specialists, infrastructure experts, system engineers, middleware engineers, and algorithm engineers, providing a unique opportunity to grow into a full-stack engineering expert.
Why Binance:
- Shape the future with the world’s leading blockchain ecosystem.
- Collaborate with world-class talent in a user-centric global organization.
- Tackle unique, fast-paced projects with autonomy in an innovative environment.
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
- Competitive salary and company benefits.
- Work-from-home arrangement (varies depending on the work nature of the business team).
Binance is committed to being an equal opportunity employer, believing that a diverse workforce is fundamental to its success.
