About the Role
In this position, you will play a crucial role in providing after-sales technical support for home energy storage products, including energy storage batteries and inverters, within Italy. Your focus will be on ensuring the normal operation of these products, maintaining customer relationships, and addressing technical issues. You will also assist with product problem solving, technical training for customers, and the management of spare parts.
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Job Responsibilities
- After-sales Technical Support: Resolve various technical issues that arise during the use of home energy storage products in Italy, ensuring the effective operation of the products.
- Customer Relationship Maintenance: Maintain good communication with customers, understand their needs and feedback, handle complaints and suggestions regarding after-sales services, and enhance customer satisfaction.
- Product Problem Solving: Collaborate with the local after-sales team to analyze and resolve product quality problems, develop effective solutions, and monitor the progress of resolutions.
- Technical Training and Guidance: Provide local customers with training on product use, repair, and maintenance, enhancing their operational capabilities.
- Feedback and Suggestions: Collect feedback on product usage in the market and offer valuable suggestions for the company's new product R&D and product strategy planning.
- Spare Parts Management: Work with the warehouse to ensure the shipment of spare parts and the repair of damaged ones.
Job Requirements
- Industry Experience: Over 2 years of relevant work experience in the residential energy storage or small-scale commercial and industrial energy storage industry.
- Professional Background: Preferred educational background in solar energy storage, electrical engineering, or related fields.
- Technical Knowledge: Familiarity with the main home hybrid drives, PCS, batteries, and integrated systems on the market, along with basic electrical technical knowledge and the ability to independently solve product failures.
- Regulatory Understanding: Knowledge of local residential energy storage-related regulations.
- Sales Network and Customers: Understanding of the major sales networks and key customer information in Italy, with the ability to effectively promote products at the installer level.
- Willingness to Travel: Willing to travel within Italy as needed and accept occasional business trips to other countries around Italy.
