The Technical Support Engineer-ISE position is primarily focused on performing general technical support functions, ensuring successful resolution of reported issues and delivery of End User Computing (EUC) services. This role requires providing level 1 and 2 support for various end-user devices and peripherals, managing user accounts, and performing tasks such as physical installation, assembly, configuration, troubleshooting, and maintenance.
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Responsibilities include:
- Supporting the enterprise end-user computing environment.
- Responding to service requests via telephone and email.
- Diagnosing problems and resolutions through interactions with users.
- Managing user accounts and maintaining operational procedures.
- Documenting problems and resolutions using an incident management system.
- Conducting proactive maintenance and inventory management.
- Assisting in team management in the absence of the Team Leader.
Requirements:
- Bachelor’s degree in IT or relevant IT certifications.
- 2-3 years of experience in an IT Support environment.
- Excellent knowledge of hardware and software across various platforms.
- Strong verbal and written communication skills.
- Valid industry certifications at an intermediate to advanced level (e.g., Microsoft SCCM, AD, GP).
This is a hybrid, full-time position located in Al Majma‘ah, Riyadh, Saudi Arabia, open to Saudi Nationals only. All appointments are subject to necessary Government and/or Customer approvals.
Benefits:
- Competitive salary and benefits package.
- Generous leave and leave allowance.
- Full healthcare scheme.
- Access to discounted gym membership.
