About the Job:
Binance is a leading global blockchain ecosystem, recognized as the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in more than 100 countries for our security, user fund transparency, trading engine speed, deep liquidity, and a comprehensive portfolio of digital-asset products. Our offerings include trading, finance, education, research, payments, institutional services, and Web3 features, all aimed at building an inclusive financial ecosystem.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
We are seeking a talented Technical Support Engineer / SL3 Application Owner to join our TechOps team. This role involves investigating and resolving technical questions related to our ecosystem (Binance.com, Mobile Apps, etc.) and requires close cooperation with Customer Support, internal Dev/Infra teams, and other stakeholders.
Responsibilities:
- Provide technical support and manage urgent escalations from customers or users in a high-traffic production environment.
- Collaborate and communicate effectively with all stakeholders, including customers, product managers, developers, and management teams.
- Analyze service ticket data to identify root causes of incidents, draft Root Cause Analysis (RCA) reports, and follow up on system-level improvements.
- Work closely with product and development teams in global offices, participating actively in iteration, release, and roadmap planning.
- Prioritize multiple incidents and deadlines in a fast-paced, rapidly evolving organization.
- Focus on continuous improvement in service quality and efficiency.
- Provide coaching, training, and documentation of customer or business support processes.
Requirements:
- 4-8+ years of experience in similar roles (e.g., Technical Support Engineer, SL3 Engineer, Application Owner, TechOps Engineer).
- Strong logical and systematic problem-solving capabilities.
- 3+ years of experience with Unix/Linux and shell scripting.
- 2+ years of experience with databases (Oracle, MySQL).
- 2+ years of experience in web or app support with knowledge of HTTP protocol, JavaScript, RESTful APIs, JSON, Web Services, TCP/IP, Linux/Unix.
- Understanding of software development methodologies and coding standards.
- Experience with software application debugging and troubleshooting.
- Familiarity with technical support processes and escalation management.
- Passionate about technical support and solving complex customer issues.
- Ability to communicate fluently with engineers, product managers, and customers.
- BS/MS in Computer Science, Math, or related scientific disciplines is preferred.
- A background in Software Development is a plus.
Work Conditions:
- Full-time remote position with flexibility.
- Competitive salary and company benefits.
- Opportunities for career growth and continuous learning.
Binance is committed to being an equal opportunity employer and believes that diversity is fundamental to our success.
