Technical Support Engineer

DXC MEA is searching for a Technical Support Engineer in Riyadh, Saudi Arabia. This role involves offering basic technical support in infrastructure services, responding to issues, and providing assistance. You will contribute to infrastructure projects and tasks, gaining hands-on experience and knowledge, and assist in monitoring and basic troubleshooting of infrastructure systems. The position requires collaboration with the team to meet infrastructure needs and support daily operations, as well as assisting in the development of infrastructure documentation, such as incident logs and records. The ideal candidate should show eagerness to learn and grow in a technical role while developing foundational technical skills and knowledge. Following established best practices and standards in infrastructure service delivery is essential.

Responsibilities:

• Offer basic technical support in infrastructure services.
• Respond to issues and provide assistance.
• Contribute to infrastructure projects and tasks.
• Assist in monitoring and basic troubleshooting of infrastructure systems.
• Work with the team to meet infrastructure needs and support daily operations.
• Assist in the development of infrastructure documentation.
• Show eagerness to learn and grow in a technical role.
• Follow established best practices and standards in infrastructure service delivery.

Mandatory Skills:

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• 3+ years of relevant work experience in the industry, with a minimum of 1 year in a similar role.
• Proven experience in infrastructure technology analysis.
• Proficiencies in data analysis and a basic understanding of technical concepts.
• A continuous learner who stays current with industry knowledge and technology.

Nice-to-Have Skills:

• An advanced degree in a relevant field is a plus.
• Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus.

Location: Riyadh, Saudi Arabia (On-site)
Employment Type: Full-time