About the Role
The Technical Support Engineer provides technical and operational support for the Well Services product line, ensuring effective planning, engineering validation, equipment preparation, and execution of well intervention activities. This role coordinates well intervention jobs from initial customer enquiries and technical assessments through job preparation, mobilization, and operational handover. It involves close collaboration with customers, Operations, Field Engineering, Repair & Maintenance (R&M), and global technical teams to ensure equipment compatibility, operational readiness, compliance with approved procedures, and successful service delivery.
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Responsibilities:
- Coordinate well intervention activities from customer enquiry and technical assessment through job preparation, mobilization, and operational handover.
- Develop and review technical proposals, bottom-hole assembly (BHA) designs, equipment lists, operating procedures, risk assessments, and contingency plans.
- Validate equipment compatibility, application feasibility, and operating limits, obtaining engineering approval for non-standard applications.
- Liaise with customers, Operations, Field Engineering, R&M, and global technical teams to address technical and operational requirements.
- Coordinate equipment readiness, personnel availability, logistics, certification, and customer approvals before dispatch.
- Ensure compliance with approved procedures, the company OEPS, applicable API Q2 requirements, and customer standards.
- Support cost optimization initiatives and ensure accurate invoicing documentation.
- Maintain job trackers and controlled documentation.
- Support investigations, corrective actions, and continuous improvement initiatives.
Skills:
- Practical knowledge of fishing, milling, packers, plugs, wellbore isolation, and completion intervention.
- Familiarity with coiled tubing, slickline, electric line, and drill pipe conveyance systems.
- Ability to interpret well programs and completion schematics, assess downhole equipment compatibility, and coordinate engineering calculations.
- Understanding of pressure and temperature limits, sour service requirements, and deployment constraints.
- Working knowledge of API Q2, risk assessments, Management of Change (MOC), and service quality systems.
- Effective customer communication and cross-functional coordination.
- Commercial awareness, including cost optimization and invoicing documentation.
- Ability to manage multiple priorities within demanding operational timelines.
Qualifications:
- Bachelor’s degree in Engineering or a related engineering discipline.
- Preferably 5–8 years of relevant oilfield experience in Thru-Tubing or Well Intervention.
- IWCF / IADC Well Intervention Pressure Control (WIPC) certification preferred; candidates actively working toward certification are also acceptable.
- Clear written and verbal English communication skills.
