About the Role
As a Technical Support Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work on-site with the client’s technology team, and closely with the company professionals to ensure smooth operation of the company's infrastructure. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global financial services firm.
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Typical Job Duties
- Act as the client's primary technical contact, providing on-site support for all the company's technology systems.
- Monitor internal system health and performance; perform regular maintenance such as software updates and configuration changes.
- Diagnose and resolve technical issues, escalating complex problems to internal teams for timely resolution.
- Respond to client incidents and service requests within defined SLAs, following established incident management processes.
- Build strong relationships with key client stakeholders, acting as a trusted technical advisor and proactively addressing their needs.
- Work with the company teams on system enhancements and upgrades, including testing and validation to ensure smooth deployment.
Requirements
- Bachelor's degree in computer science, IT, or a related field (or equivalent experience).
- Strong knowledge of Microsoft 365, Azure, Endpoint Management, Device Deployment and AV troubleshooting.
- 1-2 years' experience in a similar on-site technical support role within financial services.
- Strong troubleshooting and diagnostic skills, with the ability to analyse complex issues, identify root causes.
- Excellent verbal and written communication skills, able to convey technical information clearly and build effective relationships with clients and cross-functional teams.
- Proven ability to understand and fulfil client requirements with exceptional service, anticipating needs and exceeding expectations.
- Someone who thrives in a fast-paced, dynamic environment, adapting to changing priorities.
Additional Desirable Skills
- Strong research, writing and communication skills.
- Exceptional organisational skills and strong attention to detail.
- Desire to travel and see the world.
- Ability to work independently and manage your own projects in a professional manner.
- A passion for innovation and the financial technology sector.
- Project management skills and proven ability to manage own workload.
- CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not essential.
Benefits
We provide a competitive benefits package tailored to the technology and financial services sector:
- Health & Wellness: Comprehensive healthcare support, risk benefits and digital wellness resources.
- Family Support: Enhanced family leave benefits.
- Professional Growth: Access to professional learning platforms and internal development programs.
- Retirement: Pension/retirement schemes to support your long-term financial planning.
Global Travel
We have offices in New York, Chicago, Toronto, Hong Kong, Singapore, Tokyo, Paris, London, Cambridge, Belfast and more.
Career Development
You will have access to professional skills development and technical training designed to help you grow throughout your career with us.
High-Performing, Autonomous Teams
Join a self-sufficient, successful team where your ideas can make a real impact.
Competitive Rewards
In addition to a competitive salary, we reward our employees with a range of bonus incentives and a comprehensive benefits package.
