Technical Support Engineers

About the job

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

We are looking for Technical Support Engineers with previous experience in handling International clients over Voice, Email, and Chat platforms.

What We Appreciate

• Ability to create a good level of rapport with the customers by replying to their queries in a timely fashion.
• Understanding client needs and helping them choose the pricing plans as per their requirements.
• In-depth understanding of the product and its position in the industry.
• Strong verbal and written English skills.
• Experience in a Customer Support environment.
• Minimum 2 years of Experience in Email/Chat Support.
• Research-oriented and Process-Oriented