We are a leading trading platform that is ambitiously expanding globally. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, and we are always in search of exceptional talent to join our ever-growing team.
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We are currently seeking a dedicated individual with exceptional managerial skills to join us as Tech Support Manager, leading our Technical Support team members based in Australia and Poland.
Location: Dubai, Dubai, United Arab Emirates
Work Conditions: On-site, Full-time
Responsibilities:
- Lead and manage the Technical Support team globally, providing mentorship and guidance to team members.
- Own and optimize technical support processes, ensuring alignment with company goals and efficiency.
- Foster a collaborative team environment to resolve issues and improve overall service quality.
- Motivate and support team members in their professional development and growth.
- Ensure adherence to SLAs and performance metrics.
Technical Skills:
- 3+ years of managerial experience in a technical support or IT service management environment.
- Experience with process improvement and optimization.
- Familiarity with monitoring tools, e.g., Kibana, Grafana, Prometheus.
- Proficiency in relevant technical skills (e.g., Unix OS, SQL, Python) is a plus.
- Business level proficiency in English (equivalent to B2 or above in CEFR).
Soft Skills:
- Strong leadership skills with a track record of developing and motivating teams.
- Effective communication skills, especially with security, operations, and product teams.
- Ability to tackle and investigate complex problems analytically.
- Demonstrated capability to adapt to rapid technological changes and evolving business requirements.
- Readiness to take ownership of tasks and demonstrate accountability for results.
What You Will Get in Return:
- Competitive Salary: We believe great work deserves great pay!
- Work-Life Harmony: Join a company that genuinely cares about you—balancing work and life is important to us.
- Annual Performance Bonus: Celebrate your achievements with a well-deserved annual bonus tied to your performance.
- Generous Time Off: Enjoy our annual leave policy that allows you to recharge.
- Employee Referral Program: Bring your talented friends on board and get rewarded for growing our awesome team.
- Comprehensive Health & Pension Benefits: We offer medical insurance and pension plans, plus location-specific benefits.
- Workation Wonderland: Enjoy 30 extra days to work remotely from anywhere in the world (some restrictions apply).
- Volunteer Days: Take two additional paid days each year to support causes you care about.
Join a dynamic and rapidly expanding company that values talent, initiative, and creativity. Be a key player at the forefront of the digital assets movement and propel your career to new heights!
