Join a world-class team of skilled engineers at the company who build creative digital solutions to support our colleagues and clients. The company IT values a culture of nonstop innovation, an outcome-driven approach to success, and the belief that great ideas can come from anyone on the team.
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The Technical Support Specialist provides second-level support to identify and solve technical issues escalated by the Help Desk to meet the company standards and SLAs for all Associates (in local and regional offices or working remotely). The specialist will also provide technical expertise on projects, site visits, and Events.
Responsibilities:
- Escalated Technical Support: Provide hardware troubleshooting, software installation, and information gathering to ensure Associates and infrastructure are operational 24/7.
- Remote Office Visits: Provide onsite support in remote locations, resolve technical issues, and build rapport with associates.
- Asset Management: Manage asset life cycles for efficient deployment throughout the company.
- Events & Symposiums: Liaise with ITIO Event Manager and Events staff to provide technology services, ensuring client satisfaction through effective decision-making.
- Service Request Management: Document, assign, and communicate all associate interactions to resolve issues and provide process improvements.
Qualifications:
- Bachelor’s degree or foreign equivalent in Computer Science or a related field
- 1+ years of client service experience
- 1-3 years in an entry-level technical support role
- Understanding of networking concepts, servers, and LANs/WANs
- Familiarity with help desk call logging systems
- Proficiency in standard Microsoft products and platforms
- Strong problem-solving skills
- Excellent verbal and written communication skills
- Strong customer service skills
What We Offer:
- Competitive salary and generous paid time off policy
- Professional development and career growth opportunities
- World-class sales training programs and skill development
- Collaborative, team-oriented culture that embraces inclusion
Language Requirements:
Good communication skills (verbal and written) are necessary for the role.
The company is committed to providing equal employment opportunities to all applicants and employees, supporting a diverse and inclusive workplace.
