We are seeking a Technical Support Specialist to join our team in Riyadh, where you will play a key role in providing foundational technical support in infrastructure services. You will assist with routine tasks, help with infrastructure projects, and participate in monitoring and troubleshooting of infrastructure systems. Collaboration with team members to address operational challenges and maintaining infrastructure documentation will be essential aspects of your role. You'll have the opportunity to develop your technical skills, demonstrate eagerness to learn, and follow best practices in service delivery.
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Responsibilities
- Offer foundational technical support in infrastructure services, providing assistance in routine tasks.
- Assist with infrastructure projects and assignments.
- Participate in basic monitoring and routine troubleshooting of infrastructure systems.
- Collaborate with team members to address infrastructure challenges and daily operational tasks.
- Support the creation and maintenance of infrastructure documentation.
- Develop and improve technical skills through on-the-job experience.
- Show eagerness to learn and gain expertise in infrastructure services.
- Follow established best practices and standards in infrastructure service delivery.
Requirements
- Bachelor's degree in a relevant field or equivalent combination of education and experience.
- Typically, 1+ years of relevant work experience.
- Proven experience in infrastructure technology analysis.
- Proficiencies in data analysis and technical knowledge.
- A continuous learner that stays abreast with industry knowledge and technology.
Other Qualifications
- An advanced degree in a relevant field is a plus.
- Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus.
Work Model
At the company, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
