Technical Support Specialist for Applications

As a Technical Support Specialist for Applications at the company, you will play a crucial role in providing first- and second-level support for enterprise applications and business systems. Your key responsibilities will include:

• Troubleshooting application issues, identifying root causes, and providing timely resolutions.
• Managing support tickets, service requests, and incidents in accordance with Service Level Agreements (SLA).
• Coordinating with development, infrastructure, and vendor teams for issue escalation and resolution.
• Assisting users with functional queries, access-related issues, and training as required.
• Monitoring application performance, availability, and stability.
• Supporting application deployments, updates, patches, and configuration changes.
• Documenting issues, solutions, FAQs, and knowledge base articles.
• Analyzing recurring problems and providing recommendations for long-term fixes.
• Performing testing for new releases, enhancements, and integrations.
• Ensuring compliance with application security, data integrity, and access controls.

Required Skills & Qualifications:

• Bachelor’s degree in computer science, IT, or a related field.
• 2–4+ years of experience in application support or technical support roles.
• Strong troubleshooting and analytical skills.
• Familiarity with business applications (ERP, CRM, HRMS, custom-built apps).
• Knowledge of SQL queries for basic data checks and issue analysis.
• Experience with ticketing systems (ServiceNow, Jira, Remedy, etc.).
• Good understanding of APIs, integrations, logs, and system monitoring.
• Excellent communication and customer service skills.

Preferred Qualifications:

• Experience with Microsoft Dynamics, Oracle, SAP, ServiceNow, or similar platforms.
• Basic scripting knowledge (PowerShell, Python) is a plus.
• ITIL certification preferred.

Language Requirements:

• Proficiency in English is preferred; additional languages may be advantageous.

Location: Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time