Technical Support Specialist

Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely. Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance/maintenance, product installation, project management, site planning, and professional services. Proactively coordinates resources, problem resolution, problem escalation, and the use of system-level diagnostics. Understands service processes and options that are linked with the customer's specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites. Location: Saudi Arabia. Career Level: IC3.