Join the company's IT team, a world-class group of skilled engineers focused on delivering innovative digital solutions that enhance the experience of our colleagues and clients. The Technical Support Specialist plays a crucial role in providing second-level support to identify and resolve technical issues escalated by the Help Desk, ensuring compliance with the company's standards and service-level agreements (SLAs). This role involves supporting company Associates in local and regional offices, as well as remote work.
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Key Responsibilities:
- Provide escalated (level 2) technical support for hardware and software issues, performing troubleshooting and diagnosis to ensure continuous operations.
- Conduct remote office visits as needed to resolve technical issues and foster positive relationships with associates.
- Manage the lifecycle of company assets efficiently to optimize asset deployment.
- Collaborate with event managers to provide technology support during company events, making timely decisions impacting client satisfaction.
- Maintain accurate documentation of service requests and incidents to facilitate future resolutions and process enhancements.
Requirements:
- Bachelor’s degree or a foreign equivalent in Computer Science or a related field.
- 1+ years of client service experience.
- 1-3 years of experience in entry-level technical support.
- Knowledge of networking concepts, servers, and LANs/WANs.
- Familiarity with help desk systems and standard Microsoft products.
- Strong problem-solving skills and effective verbal and written communication abilities.
- Excellent customer service skills.
Language Requirements:
Good verbal and written communication skills in English.
What We Offer:
- Competitive salary and generous paid time off.
- Comprehensive training programs and professional development opportunities.
- A collaborative and inclusive team-oriented culture.
The company values diverse perspectives and is committed to fostering an inclusive environment. If you are ready to make a meaningful impact, grow your career, and be part of a team guiding leaders shaping the world, we encourage you to apply.
