Technical Support Specialist

Unlock employer Dubai, United Arab Emirates Direct to Company 08 Apr 2026

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Financial

Estimate: $30k - $45k/yr*
Zero income tax location

Accessibility

Office Only
Visa Provided

Requirements

Experience: Entry Level
English: Professional

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Position

Provide first-level technical support to users, ensuring timely resolution of incidents and service requests while maintaining SLA compliance and high customer satisfaction.

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Duties & Responsibilities

Act as single point of contact for IT support
Log, categorize, and prioritize incidents
Troubleshoot hardware, software, and network issues
Escalate unresolved issues to L2/L3 teams
Monitor tickets and ensure SLA adherence
Support user onboarding/offboarding
Maintain documentation and knowledge base

Requirements

Bachelor’s in IT or related field
0–2 years in Service Desk / IT Support
ITIL knowledge, troubleshooting, communication, customer handling

Location
Dubai, Dubai, United Arab Emirates

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