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Technical Support Specialist

Unlock employer Dubai, United Arab Emirates Posted: 08 Apr 2026

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Financial

  • Estimate: $30k - $45k*
  • Zero income tax location

Accessibility

  • Office Only
  • Visa Provided

Requirements

  • Experience: Entry Level
  • English: Professional
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Position

Provide first-level technical support to users, ensuring timely resolution of incidents and service requests while maintaining SLA compliance and high customer satisfaction.

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Duties & Responsibilities

  • Act as single point of contact for IT support
  • Log, categorize, and prioritize incidents
  • Troubleshoot hardware, software, and network issues
  • Escalate unresolved issues to L2/L3 teams
  • Monitor tickets and ensure SLA adherence
  • Support user onboarding/offboarding
  • Maintain documentation and knowledge base

Requirements

  • Bachelor’s in IT or related field
  • 0–2 years in Service Desk / IT Support
  • ITIL knowledge, troubleshooting, communication, customer handling

Location
Dubai, Dubai, United Arab Emirates

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