Technical Support Team Lead

About the Job: The Technical Support Team Lead is responsible for coordinating all IT and communication-related activities between UAE branches and the head office. The role ensures the availability of computer systems, user applications, and software across UAE branches. Key responsibilities include:

• Ensuring the security of data, network access, and backup systems through regular updates and upgrades.
• Aligning user needs with system functionality to contribute to organizational policy.
• Identifying problematic areas and implementing effective solutions in a timely manner.
• Preserving IT-related assets and ensuring proper controls are in place to protect the IT inventory and align with information security requirements.
• Contributing to annual budget monitoring and ensuring cost-effectiveness.
• Providing solutions and support for all business user queries and issues.
• Inspecting and monitoring branch servers and workstations for functionality and efficiency.
• Administering and managing payment applications and ensuring compliance with business, bank, and central bank guidelines.

Location: Dubai, United Arab Emirates

Work Conditions: On-site, Full-time

Qualifications & Experience:

• Bachelor’s degree in a related subject or equivalent is required.
• Preferred professional qualifications: ITIL, Cloud Computing, Customer Support, AWS Technical Essentials, Network Essential (CCNA), COBIT, or related certifications.
• Minimum of 2-3 years of practical experience in a bank in a similar role.
• Overall 7+ years of experience in IT support, with current role as Lead.

Language Requirements: Not specified.