About the Job:
The Technical Support Team Lead is responsible for coordinating all IT and communication-related activities between UAE branches and the head office. The role ensures the availability of computer systems, user applications, and software across UAE branches. Key responsibilities include:
- Ensuring the security of data, network access, and backup systems through regular updates and upgrades.
- Aligning user needs with system functionality to contribute to organizational policy.
- Identifying problematic areas and implementing effective solutions in a timely manner.
- Preserving IT-related assets and ensuring proper controls are in place to protect the IT inventory and align with information security requirements.
- Contributing to annual budget monitoring and ensuring cost-effectiveness.
- Providing solutions and support for all business user queries and issues.
- Inspecting and monitoring branch servers and workstations for functionality and efficiency.
- Administering and managing payment applications and ensuring compliance with business, bank, and central bank guidelines.
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Location: Dubai, United Arab Emirates
Work Conditions: On-site, Full-time
Qualifications & Experience:
- Bachelor’s degree in a related subject or equivalent is required.
- Preferred professional qualifications: ITIL, Cloud Computing, Customer Support, AWS Technical Essentials, Network Essential (CCNA), COBIT, or related certifications.
- Minimum of 2-3 years of practical experience in a bank in a similar role.
- Overall 7+ years of experience in IT support, with current role as Lead.
Language Requirements: Not specified.
