Overview of the role
We are currently building a strong pool of talent for future opportunities across the UAE. We are looking for experienced automotive professionals to lead Technical and Warranty operations across an Aftersales network. This role is responsible for ensuring effective technical support, accurate diagnostics and repairs, strong warranty governance, and high standards of repair quality. You will play a key role in resolving complex technical concerns, strengthening technical capability, improving Fix It Right performance, and ensuring warranty operations are managed efficiently and effectively.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
What you will do
- Lead technical support and case management across the Aftersales network.
- Manage complex diagnostic and repair concerns, ensuring timely investigation, escalation, and resolution.
- Oversee warranty operations and ensure claims comply with applicable policies and requirements.
- Monitor rejected, returned, and ageing warranty claims and drive corrective actions.
- Improve repair quality and Fix It Right performance by identifying repeat repairs, comeback trends, and technical concerns.
- Coordinate with OEM Technical and Warranty teams on technical cases, product-quality concerns, and warranty issues.
- Monitor technical and warranty KPIs and drive continuous improvement initiatives.
- Support technical readiness for new vehicle models and technologies.
- Lead and develop the Technical and Warranty team while working closely with key Aftersales and support functions.
Required skills to be successful
- Strong automotive diagnostic and root-cause analysis skills.
- In-depth knowledge of automotive warranty policies, claims processes, audits, and governance.
- Strong understanding of workshop operations and automotive repair processes.
- Experience in repair quality and Fix It Right management.
- Strong technical case management and escalation skills.
- Ability to analyze KPIs and translate insights into improvement actions.
- Strong stakeholder management and leadership capabilities.
- Excellent communication and organizational skills.
- Good command of English.
- Knowledge of modern vehicle technologies, including electrical and electronic systems.
- EV and High Voltage technical knowledge would be an advantage.
About the team
You will join a collaborative Aftersales environment, working closely with Service Operations, Workshop, Parts, Training, Customer Experience, Finance, and other support functions. The role offers significant exposure across the Aftersales network and requires close collaboration with technical and warranty stakeholders to maintain high standards of repair quality, operational efficiency, compliance, and customer satisfaction.
What equips you for the role
- Bachelor’s degree or Diploma in Automobile, Automotive, Mechanical Engineering, or an equivalent technical qualification.
- Minimum 8 years of relevant automotive Aftersales experience.
- Minimum 3 years of experience in a Technical, Diagnostic, Warranty, or Technical Operations leadership role.
- Experience within an automotive distributor, OEM, or dealer environment is preferred.
- UAE or GCC automotive experience is preferred.
- Strong technical judgment and problem-solving ability.
- UAE driving licence is preferred.
