About the Role
The position involves planning and coordinating the installation, movement, addition, change, and enhancement of information technology-related equipment to enhance reliability and performance. The role requires entering commands and activating controls on computer and peripheral equipment, as well as resolving non-routine problems with hardware, software, or guest room internet access. Additionally, the candidate will analyze, recommend, and implement process improvements, maintain inventory of technology devices, and manage PBX/telephone switchboard systems along with related hardware. Maintaining security by ensuring that computer and telephone rooms are locked at all times and that access is controlled through an interrogated key system is also essential.
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Responsibilities
- Follow all company policies and procedures, reporting accidents, injuries, and unsafe conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge guests according to company standards, anticipating and addressing their service needs.
- Communicate clearly and professionally, answering telephones using appropriate etiquette.
- Ensure employee compliance with company standards/policies and external regulations, serving as a role model or mentor.
- Develop and maintain positive working relationships with others, supporting the team to achieve common goals.
- Listen and respond appropriately to employee concerns.
- Ensure adherence to quality expectations and standards, identifying and recommending new ways to improve organizational efficiency, productivity, quality, safety, and/or cost savings.
- Read and visually verify information.
- Visually inspect tools, equipment, or machines.
- Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
- Enter and locate information using computers and/or Point of Sale (POS) systems.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: No high school diploma or G.E.D. equivalent required.
- Related Work Experience: At least 1 year of related work experience is preferred.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
Benefits
This role offers the opportunity to work in a diverse environment where all associates are valued and celebrated, contributing to a rich blend of culture, talent, and experiences.
Travel Requirements
Please note that travel requirements, if applicable, will be addressed during the interview process.
