About the Role
In this position, you will plan and coordinate the installation of information technology-related equipment and manage changes and system enhancements aimed at improving reliability and performance. Your responsibilities will also include resolving non-routine issues with hardware and software, as well as guest room internet access. You will analyze current processes to recommend and implement improvements while maintaining an inventory of technology devices and PBX/telephone switchboard systems. It's vital to ensure security in computer and telephone rooms by keeping them locked at all times and restricting access with an interrogated key system.
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Responsibilities
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager
- Complete necessary safety training and certifications
- Maintain a clean and professional uniform and personal appearance
- Keep proprietary information confidential; protect company assets
- Welcome and acknowledge guests in accordance with company standards
- Anticipate and address guest service needs
- Communicate clearly and professionally with others; utilize proper telephone etiquette
- Ensure compliance with company standards, policies, and external regulations
- Serve as a departmental role model or mentor
- Foster positive working relationships with colleagues and support team goals
- Listen and respond appropriately to employee concerns
- Maintain quality expectations and standards; identify and recommend ways to enhance operational efficiency, productivity, and safety
- Read and visually verify information as needed
- Inspect tools, equipment, and machines routinely
- Maneuver objects weighing up to 10 pounds as necessary
- Enter and locate information using computers and/or Point of Sale (POS) systems
- Perform additional duties as requested by supervisors
Preferred Qualifications
- Education: No high school diploma or G.E.D. equivalent required
- Related Work Experience: At least 1 year of related work experience preferred
- Supervisory Experience: No supervisory experience required
- License or Certification: None required
Commitment to Diversity
We are dedicated to being an equal opportunity employer, fostering an inclusive environment where all associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other bases protected by applicable law.
