As a Technician - IS&T at the company, you will provide essential technical support for all personnel at the Al-Khobar office, ensuring reliable IT services and infrastructure. Your responsibilities will include hardware and software support, network troubleshooting, user assistance, and coordination with regional and global IT teams. The role is critical in maintaining operational continuity and supporting the digital tools necessary for project delivery.
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Major Responsibilities:
- Install, configure, and maintain desktop and laptop hardware, peripherals, and software.
- Provide first-line support for workstation issues, including operating systems, applications, and connectivity.
- Manage user accounts, access permissions, and workstation setup in accordance with the company's IT policies.
- Monitor and troubleshoot local network performance and connectivity issues.
- Coordinate with global IT support teams for escalated issues and system updates.
- Maintain inventory of IT assets and ensure proper documentation of installations and changes.
- Support video conferencing systems, printers, and other office technology.
Education and Experience Requirements:
- Bachelor's degree (or international equivalent) in IT, Computer Science, or related field.
- 2-5 years of experience in IT support or systems administration, preferably in an engineering or project-based environment.
- Experience with ServiceNow for asset management is preferable but not required.
Required Knowledge and Skills:
- Proficiency in Windows OS, Microsoft Office Suite, and common enterprise applications.
- Experience with Active Directory, network troubleshooting, and endpoint security.
- Familiarity with ITIL practices and service desk operations.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service abilities.
- Ability to work independently and collaboratively in a multi-cultural team.
Language Requirements:
Fluency in English is preferred for effective communication in a diverse working environment.
Join the company and be part of an extraordinary team dedicated to delivering innovative projects and a lasting positive impact in the communities we serve.
