About the Role
As a Technician in Managed Services, you will be a part of a dynamic team at the company, where growth and results are key. Your role involves performing basic to intermediate maintenance tasks for security systems, which include installation, troubleshooting, repair, and preventative maintenance. You will be part of a company committed to providing world-class service to customers, colleagues, and the community while fostering a positive culture that embraces equal opportunity.
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Job Purpose
Responsible for performing corrective maintenance and routine preventative maintenance procedures for security systems within specified deadlines. This role includes attending reactive callouts both during and outside working hours, performing basic troubleshooting, and ensuring compliance with health and safety standards.
What You’ll Do
- Perform routine preventative maintenance and corrective maintenance procedures.
- Attend reactive and on-demand callouts within working hours and outside working hours as necessary.
- Conduct basic troubleshooting for hardware and software components.
- Install or replace hardware components such as cameras and access control panels.
- Update Team Leader on work progress and attend to rectification callouts 24/7.
- Maintain a courteous and professional manner with all clients, contractors, and colleagues.
- Ensure compliance with health and safety standards as per company guidelines.
Key Relationships
Internal:
- Operations Manager – Managed Services MEA
- Technical Managed – Managed Services
- Engineers, Team Leaders
- Audit & HSE
- Account Executives
- Logistics
External:
What You’ll Need
- 1-2 years’ experience with security systems.
- UAE experience is a plus.
- High School Diploma and/or relevant technical certifications.
Requirements
- Computer literate.
- Proficient in using basic electrical tools.
- Experience operating a fiber splicing unit.
- Capable of terminating various types of ELV cables.
- Possess generic troubleshooting skills.
- Good communication skills (oral and written).
- A driving license is a plus.
The company is an Equal Opportunity Employer, dedicated to creating an inclusive environment for all employees.
