Techno-Functional Consultant, D365 F&O (AR/AP)

About the Role
This position involves managing the Accounts Receivable (AR) and Accounts Payable (AP) processes, ensuring compliance with UAE VAT regulations, and implementing advanced financial solutions using Microsoft Dynamics 365 (D365). This role combines functional expertise in finance with technical skills in system integration, automation, and AI implementation, contributing to increased efficiencies and improved financial reporting.

Key Responsibilities

1. Functional – Accounts Receivable & Accounts Payable

   • Own the AR and AP modules: customer and vendor setup, posting profiles, payment terms, methods of payment, settlement, and number sequences.
   • Configure and support Order-to-Cash: free-text invoices, customer payments, collections, credit management, interest and collection letters, and aging.
   • Configure and support Procure-to-Pay: vendor invoices, invoice matching (two- and three-way), invoice approval workflows, payment proposals, and vendor payment journals.
   • Manage bank integration and reconciliation, including electronic payment formats and Advanced Bank Reconciliation.
   • Ensure compliance with UAE VAT (FTA) and prepare the system for the UAE e-invoicing mandate.
   • Run requirement workshops with Finance, document business processes (as-is / to-be), and write functional design documents (FDDs).
   • Support month-end and year-end close for AR and AP subledgers, and resolve reconciliation differences with the GL.

2. Technical – Customization & Development

   • Develop and maintain X++ extensions: new forms, tables, classes, chain-of-command extensions, and event handlers, without over-layering.
   • Build and modify SSRS reports and Electronic Reporting (ER) formats for invoices, statements, payment files, and regulatory reports.
   • Create and extend data entities for imports, exports, and integration.
   • Configure workflows, security roles, duties, and privileges for AR/AP users.
   • Manage code through Azure DevOps: version control, builds, deployable packages, and releases across Dev, UAT, and Production through Lifecycle Services (LCS) or the Power Platform admin center.
   • Write technical design documents (TDDs) and follow Microsoft best practices and the Chamber's coding standards.

3. AI Agents & Automation

   • Implement and configure Copilot capabilities in D365 Finance, such as collections assistance, customer summaries, and vendor communication.
   • Build custom AI agents with Microsoft Copilot Studio and Azure AI Foundry for example: invoice capture and coding, payment status inquiries, dunning follow-up, and vendor query handling.
   • Automate repetitive AR/AP tasks with Power Automate and AI Builder (document processing, approvals, notifications).
   • Define guardrails for AI use: data access, approval steps, audit trail, and human review of financial actions.
   • Measure agent outcomes (time saved, error rate, adoption) and report results to management.

4. Integration – D365 CRM & Custom Applications

   • Design and build integrations between D365 F&O and D365 CRM (Customer Engagement) using dual-write, virtual entities, or Dataverse, covering customers, invoices, payments, and account balances.
   • Integrate F&O with the Chamber's custom applications (membership, certificate of origin, e-services portals) through OData, custom services, the Data Management Framework, Business Events, and Azure Integration Services (Logic Apps, Service Bus, API Management).
   • Build and monitor batch jobs and recurring integrations; handle errors, retries, and data reconciliation between systems.
   • Expose AR/AP data to Power BI and Microsoft Fabric (Synapse Link / Fabric Link) for dashboards and reporting.
   • Work with SQL Server and Dataverse teams on data mapping, migration, and data quality.

5. Support, Testing & Knowledge Transfer

   • Provide L2/L3 support for AR/AP and integration incidents within agreed SLAs.
   • Plan and run unit, integration, regression, and user acceptance testing; maintain test scripts.
   • Assess and apply Microsoft One Version service updates and validate their impact on customizations.
   • Train finance users and key users, and write user guides and SOPs.
   • Coordinate with Microsoft partners and vendors on enhancements and escalations.

Qualifications & Skills

• Education: Bachelor's degree in Accounting, Finance, Computer Science, or Information Systems. A finance or accounting background combined with development skills is strongly preferred.
• Experience:
  • 5–8 years with Dynamics 365 F&O or Dynamics AX 2012, including at least 2 full-cycle implementations or major upgrades.
  • Proven hands-on delivery in AR and AP, not configuration only.
  • At least 3 years of X++ development and extension work.
  • Delivered at least one integration between F&O and D365 CRM or another external system.
  • Government, semi-government, or chamber-of-commerce experience in the GCC is an advantage.
• Certifications (preferred):
  • MB-310: Microsoft Dynamics 365 Finance Functional Consultant
  • MB-500: Microsoft Dynamics 365 Finance and Operations Apps Developer
  • MB-700: Finance and Operations Apps Solution Architect (advantage)
  • PL-200 / PL-400 or Copilot Studio certification (advantage)