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Techno Functional Project Manager

Unlock employer Dubai, United Arab Emirates Posted: 03 Apr 2024

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Salary unspecified
Zero income tax location

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Requirements

Experience: Senior

Product & Project Management

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Position

Role: Techno Functional Project Manage- Skill: Project Management
Experience: 10+ Years
Job Description:
- Manage the production systems / Projects technical activities / Coordination within IT owned by WBG- Risk, Treasury & Trade solutions.
- Provide technical operational support and issues and problems resolution for assigned systems.
- Articulate and document business requirements for projects, change requests, etc.
- Manage vendor service level and quality of development.
- Coordination between project and business teams during the execution of projects and tasks.
- Provide business with required technical support, assessments, and reports.
- Propose technical recommendations and improvements.
- Mitigate risks and close audit points if any on the applications and processes.
- Manage multiple initiatives and track projects/BAU requests/ CRs to closure.
- Closely monitor the incidents tickets and problem tickets and close them before the breach of SLA.
- Understand the latest technology trends and provide improvement suggestion in the products.
- Review the vendor proposal and provide feedback on the same to ensure the completeness of the scope and quality.
- Provide periodic reports and monthly updates on the ongoing initiatives to business and PMO.
- Follow-up with service teams/vendors for support issues and respond quickly to service tickets in a timely manner.
- Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines.
- Support go-live and post go-live activities for projects and any releases to production.
- Provide First Line and Second Line Support to all the assigned applications.

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