Emirates NBD is a leading financial services brand in the UAE, serving over 20 million customers across the MENAT region. We are committed to fostering an innovative and supportive work environment and are looking for talented UAEN professionals to join our team.
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The Technology Engineer – Digital Workplace is responsible for supporting a variety of digitalized technology solutions service lines. This role involves innovative problem-solving to assist in building new mobility services, collaborating with different teams to define, execute, and manage mobility solutions, and providing technical documentation and support.
Location: Dubai, United Arab Emirates (On-site)
Job Type: Part-time
Role & Responsibilities:
- Support technology solutions, particularly in Microsoft Endpoint Manager (Intune & SCCM), Microsoft Teams Administration, Windows Autopilot, BitLocker, and Conditional Access Policies.
- Provide Tier 2/3 technical support, conduct root cause analysis, and manage patch management.
- Collaborate with third-party vendors for testing and product evaluations.
- Assist in the corporate mobile strategy and work closely with the IT Operations team.
- Collect, validate, and analyze data for endpoint management, managing project timelines and deliverables.
- Provide regular reports to facilitate project reviews and decision-making.
Required Qualifications:
- 5+ years of experience related to enterprise mobile and virtual solutions.
- 3+ years of experience working in a banking operational environment or equivalent.
- 4+ years of experience with ITIL Service Management processes (Change and Release).
- Understanding of IT Service Management policies and best practices.
- Strong knowledge of IT Virtual and Mobility Infrastructure components, security management, and Wi-Fi solutions.
- Excellent communication, organizational, and problem-solving skills.
- University degree in Information Technology.
- Relevant Microsoft Certifications: Endpoint Administrator Associate, Teams Administrator Associate, Modern Desktop Administrator Associate.
- ITIL Foundation Certification.
Language Requirements:
- Excellent written and oral communication skills in English.
Emirates NBD is dedicated to empowering the next generation and embracing innovative talent to contribute to our success in the financial industry.
