About the Job:
Emirates NBD is a market leader across the MENAT (Middle East, North Africa, and Türkiye) region, serving over 20 million customers with a total of 853 branches and 4,213 ATMs/SDMs. The bank is recognized as the leading financial services brand in the UAE, with a brand value of USD 3.89 billion. With a strong presence in the global digital banking industry, Emirates NBD operates Liv, the lifestyle digital bank, which continues to be the fastest-growing digital bank in the region.
In line with the UAE Government’s strategy to empower and develop nationals, Emirates NBD is committed to fostering a modern and innovative work environment for young talent. The Technology Engineer – Digital Workplace will support various digital technology solutions and collaborate across teams to build new mobility services.
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Role & Responsibilities:
- Support digitalized technology solutions service lines.
- Innovate and assist in building mobility services across functions.
- Provide necessary knowledge bases, FAQs, and SOPs for evaluated solutions, including L3 support.
- Analyze relevant data for endpoint management.
- Engage with cross-functional IT infrastructure teams.
- Deliver project elements to achieve relevant milestones and highlight project issues and risks.
- Comply with project specifications to ensure quality and timeliness.
- Prepare and provide regular reports for project review and decision-making.
Required Qualifications:
- 5+ years of experience related to enterprise mobile and virtual solutions.
- 3+ years of experience in a banking operational environment or equivalent.
- 4+ years of experience in ITIL Service Management processes: Change and Release.
- University degree in Information Technology.
- Microsoft Certified: Endpoint Administrator Associate.
- Microsoft Certified: Teams Administrator Associate.
- Microsoft Certified: Modern Desktop Administrator Associate.
- ITIL Foundation Certification.
- Excellent written and oral communication skills.
- Strong organizational and problem-solving skills.
- Ability to manage multiple tasks and priorities effectively.
- Self-driven and goal-oriented.
Technical Skills:
- Microsoft Endpoint Manager (Intune & SCCM)
- Microsoft Teams Administration
- Windows Autopilot
- Conditional Access Policies
- Root Cause Analysis
- Technology basic skills: Microsoft Defender for Endpoint, Modern Desktop Deployment, Process Automation, Collaboration Tool Integrations, ITIL-based Support Processes.
