About the Role
The Technology Engineer – Digital Workplace is responsible for supporting various digital technology solutions service lines, focusing on innovative mobility services. This role requires a forward-thinking approach, cross-functional collaboration, and effective management of mobility solutions. The engineer will provide necessary knowledge base documentation, including FAQs and SOPs, and deliver Level 3 support for evaluated solutions.
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Responsibilities
- Collect, validate, and analyze data required for endpoint management.
- Collaborate with cross-functional IT infrastructure team members.
- Deliver assigned project elements to achieve relevant milestones.
- Alert the project manager to project issues and risks, including potential impacts on deadlines, quality, or budget.
- Maintain the project schedule and monitor approved baselines, conducting variance analysis.
- Ensure compliance with project specifications and standards for quality and timeliness.
- Coordinate with all involved parties to resolve issues and complete project elements on time.
- Provide regular reports for project review and decision-making.
- Conduct systematic analysis to draw accurate conclusions based on evidence.
- Recognize interconnected issues and work to resolve problems, while promoting improved work practices.
- Value and leverage the skills of others within the organization.
- Build and maintain positive relationships with team members, stakeholders, and clients.
Technical Requirements
-
Expertise in:
- Microsoft Endpoint Manager (Intune & SCCM)
- Microsoft Teams Administration
- Windows Autopilot
- Conditional Access Policies
- BitLocker and Device Encryption
- Tier 2/3 Technical Support
- Root Cause Analysis
- Technical Documentation
- Patch Management
-
Basic skills in:
- Microsoft Defender for Endpoint
- Modern Desktop Deployment and Provisioning
- Process Automation and Optimization
- Collaboration tool integrations, including third-party apps and workflows in Microsoft Teams
- Microsoft 365 collaboration governance, adoption, usage reporting and service improvement
- ITIL-based Support Processes
Additional Responsibilities
- Provide advanced support for Microsoft Teams and collaboration services, including incident resolution and service restoration.
- Configure, test, and maintain Teams policies, features, and application integrations.
- Develop knowledge articles, SOPs, and user guidance for Teams, SharePoint Online, and OneDrive.
- Monitor collaboration service health, adoption, and usage trends; recommend security and user experience improvements.
- Explore new technologies and bring innovative ideas from the industry.
- Assist with the corporate mobile strategy and identify mobile-specific business opportunities.
- Work closely with the IT Operations team for effective daily product management.
- Apply general banking and business area knowledge to align implementations with strategy, with preference for company-specific knowledge.
Requirements
- 5+ years of experience related to enterprise Mobile and Virtual solutions.
- 3+ years of experience working in a banking operational environment or equivalent.
- 4+ years of experience in ITIL Service Management processes, particularly Change and Release.
- University degree in Information Technology.
- Certifications:
- Microsoft Certified: Endpoint Administrator Associate
- Microsoft Certified: Teams Administrator Associate
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation Certification
Skills
- Strong written and oral communication skills.
- Excellent organizational and problem-solving skills.
- Ability to prioritize and manage multiple tasks concurrently.
- Self-driven and goal-oriented.
- Driving and coordination skills.
