Technology Lead

About the Role
We are looking for a Technology Lead who is technically capable and well-managed, operating reliable systems and delivering projects predictably. The Technology Lead brings substantial hands-on technical experience and has progressed into managing people and projects. They can assess solutions, challenge estimates, investigate complex problems, and verify quality while delegating effectively and holding the team accountable. This role involves providing senior leadership and account management with clear visibility of priorities, delivery, costs, and risks.

Key Responsibilities

Technical Oversight & Challenge

• Apply deep practical expertise in infrastructure, cloud, networking, identity, security, and IT operations.
• Review designs, configurations, estimates, and changes for reliability, security, maintainability, and value.
• Challenge weak assumptions, unnecessary complexity, and avoidable operational risk.
• Guide complex troubleshooting and delivery while delegating implementation effectively.
• Oversee AI, business applications, digital and creative work, drawing on specialist expertise where needed.
• Explain technical decisions and their business implications clearly.

Team Leadership & Management

• Prioritize requests and allocate work against business needs, team capacity, and deadlines.
• Define scope, technical approach, owners, estimates, milestones, and acceptance criteria.
• Manage projects from assessment through implementation, testing, and handover.
• Balance projects with support and maintenance, resolving blockers and controlling scope changes.
• Verify technical quality, security, and documentation before release.

Stakeholder & Account Management Support

• Act as the main internal Technology contact for senior leadership, business teams, and Account Management.
• Translate business and client requirements into clear technical briefs and delivery plans.
• Join client calls for discovery, technical clarification, solution reviews, and escalations when required.
• Provide Account Management with accurate estimates, progress updates, risks, and technical explanations.
• Agree scope changes and delivery commitments with relevant stakeholders before implementation.

Commercial & Financial Management

• Prepare estimates and technical input for proposals, statements of work, and pricing.
• Track expenditure against budgets and monitor utilization and billable hours.
• Manage suppliers, contracts, licenses, and renewals.
• Evaluate proposals and build-versus-buy decisions for cost, suitability, and risk.
• Reduce unnecessary expenditure and inefficient resource allocation.

Strategy & Planning

• Own the Technology roadmap with senior leadership.
• Plan maintenance, projects, and skills development against available resources.
• Develop AI, Brand & Design and Governance/Security capabilities as business needs grow.
• Evaluate new technologies through clear business cases and controlled testing.
• Report monthly on plans, delivery, risks, expenditure, and resource needs.

Documentation, Governance & Business Continuity

• Maintain standards for design, implementation, change control, and operational support.
• Ensure diagrams, configuration records, procedures, and recovery instructions remain current.
• Test documentation through independent handover and execution.
• Maintain access controls, asset records, and security baselines, with tested backup and recovery arrangements.
• Require knowledge transfer from staff and suppliers to reduce single-person dependencies.

Requirements

• 10+ years in technology, including substantial hands-on experience implementing and maintaining production systems.
• Clear progression from technical specialist roles into people and project management.
• At least three years of formal people management, including direct reports, appraisals, coaching, and addressing underperformance.
• Strong practical expertise across infrastructure and IT operations, including cloud, identity, servers, virtualization, networking, security, backup, and recovery.
• Proven delivery of technical projects through a team, with responsibility for scope, resources, deadlines, testing, and handover.
• Ability to assess designs independently, challenge estimates, and verify technical quality.
• Experience managing suppliers, expenditure, and competing stakeholder requirements.
• Ability to participate confidently in client calls, clarify requirements, and explain technical options.
• A relevant qualification or equivalent practical experience.

Nice to Have

• Managed services, systems integration, or multi-entity IT experience.
• Business applications, ERP implementations, integrations, or digital platforms.
• Security governance, audits, and business continuity.
• Practical experience evaluating and implementing AI tools.
• Experience managing mixed technical and creative teams.
• Project costing, billable hours, and utilization reporting.
• Relevant technical certifications and ITIL, PRINCE2, PMP, or equivalent.

Benefits
At the company, we value each team member and believe in building high-performing teams within a collaborative, close-knit scale-up environment that encourages ownership, accountability, and long-term growth.

With European roots and operations across six countries, we have an established presence in Dubai and are now actively expanding our footprint in the region. As we grow, we are focused on strengthening our culture with people who are driven, commercially minded, and committed to building strong working relationships and a shared team spirit.

Our global team delivers a wide range of technology, operational, and consulting solutions to clients. In an increasingly complex and tightly regulated environment, our clients need more than just world-class technology; they need experienced partners who can guide them through regulatory, operational, and compliance challenges.

Why Join Us?

• Make an Impact: Your work will directly contribute to our organizational growth and financial health.
• Collaborate Globally: Work with dynamic teams across multiple countries.
• Innovative Environment: We value ideas and move fast to implement improvements.
• Great Culture: We work hard, support each other, and enjoy what we do.

What We Offer

• Premium Medical Insurance: Your health and well-being are our priority.
• Performance-Based Bonuses: Annual rewards based on your contribution and impact.
• Corporate Benefits: Including gifts for special occasions and team-building activities.