As a member of the Support organization, your focus is to deliver post-sales support and solutions to the company customer base while advocating for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means and addressing technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will facilitate customer relationships with Support and provide advice and assistance to internal company employees on diverse customer situations and escalated issues.
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This role requires a Fusion Middleware Engineer with a minimum of 15 years of experience who can operate confidently across complex integration architectures, hybrid cloud deployments, and high-availability environments. It is designed for a professional who is technically rigorous, customer-focused, and capable of working autonomously on challenging problems. You will be part of a global team of integration specialists who protect, optimize, and evolve customers’ company platforms through proactive and highly tailored support.
Key Responsibilities:
- Deliver advanced technical support across company Fusion Middleware components: SOA Suite, Service Bus, WebLogic Server, and company API Platform.
- Diagnose, troubleshoot, and resolve complex issues in distributed systems, multi-tier architectures, and mission-critical integrations.
- Design, implement, and test integration solutions spanning on-premise systems and company Cloud (PaaS, OCI).
- Support the full lifecycle of middleware assets: installation, configuration, tuning, patching, security hardening, and performance optimization.
- Ensure stability and reliability of high-availability topologies, clustering, load-balancing, coherence, and messaging.
- Collaborate with product owners, architects, and customer technical teams to understand business requirements and deliver end-to-end solutions.
- Participate in incident, problem, and change management activities.
Required Technical Skills:
- Strong expertise in company Fusion Middleware (SOA Suite, Service Bus, WebLogic, etc.).
- Solid background in integration and API technologies (REST, SOAP, JSON).
- Hands-on experience with company Integration Cloud (OIC).
- Strong SQL and PL/SQL capabilities.
- Familiarity with OCI services and automation tools (Ansible, Terraform, etc.).
Ideal Candidate Profile:
- Strong analytical skills and structured problem-solving abilities.
- Able to work independently under pressure while maintaining high-quality delivery.
- Communicates effectively with technical and business stakeholders.
- Willing to travel up to 50% and participate in 24x7 on-call rotations.
Language Requirements:
- Proficiency in English is essential.
Application Process:
Interested candidates are encouraged to apply for this opportunity and join a company that values innovation and inclusivity while fostering career growth and work-life balance.
Location: Saudi Arabia (On-site)
Employment Type: Full-time
