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Technology Operations & AIOps Consultant

Unlock employer Riyadh, Saudi Arabia Posted: 07 Jul 2025

Financial

  • Estimate: $40k - $60k*
  • Zero income tax location

Accessibility

  • Office Only
  • No Relocation Support
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

Penta Consulting is a technology service provider and a leading outsourced partner helping to deliver professional and managed solutions across EMEA. We are looking for an experienced Technology Operations & AIOps Consultant to support one of our key clients in Saudi Arabia.

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Key Responsibilities:

  • Evaluate and modernize legacy monitoring tools (e.g., BMC MainView, SolarWinds) into a unified observability stack using Splunk, Dynatrace, Grafana, and Elastic Stack.
  • Implement end-to-end visibility across infrastructure, applications, and user experience layers.
  • Enable AIOps capabilities such as event correlation, noise reduction, and predictive analytics using Dynatrace and Splunk.
  • Integrate ServiceNow ITOM to automate incident creation, enrichment, and root cause analysis.
  • Design and maintain automation playbooks and runbooks using Python, PowerShell, and Ansible.
  • Develop self-healing pipelines and automated remediation for common operational issues.
  • Deploy observability frameworks including logs, metrics, and traces using Elastic Stack and Dynatrace.
  • Define and monitor service reliability metrics such as SLOs, MTTR, and error budgets.
  • Build dashboards and visualizations in Grafana, Dynatrace, and ServiceNow Performance Analytics.
  • Redesign ITSM processes (event, incident, change, problem) for greater automation and proactive operations.
  • Align observability workflows with ServiceNow CMDB and CI health insights.

Key Requirements:

  • 8–12 years of experience in IT operations, monitoring, or infrastructure consulting.
  • 3–5 years of hands-on expertise in AIOps, observability, and automation.
  • Proven experience with Dynatrace, Splunk, SolarWinds, ServiceNow, Elastic Stack, and BMC tools.
  • Strong scripting skills in Python, PowerShell, and/or Ansible.
  • Deep understanding of observability architecture, SRE metrics (MTTR, alert fatigue), and automation pipelines.
  • Familiarity with ITOM/ITSM processes and ServiceNow integration.

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