Technology Operations & AIOps Consultant

Penta Consulting is a technology service provider and a leading outsourced partner helping to deliver professional and managed solutions across EMEA. We are looking for an experienced Technology Operations & AIOps Consultant to support one of our key clients in Saudi Arabia.

Key Responsibilities:

• Evaluate and modernize legacy monitoring tools (e.g., BMC MainView, SolarWinds) into a unified observability stack using Splunk, Dynatrace, Grafana, and Elastic Stack.
• Implement end-to-end visibility across infrastructure, applications, and user experience layers.
• Enable AIOps capabilities such as event correlation, noise reduction, and predictive analytics using Dynatrace and Splunk.
• Integrate ServiceNow ITOM to automate incident creation, enrichment, and root cause analysis.
• Design and maintain automation playbooks and runbooks using Python, PowerShell, and Ansible.
• Develop self-healing pipelines and automated remediation for common operational issues.
• Deploy observability frameworks including logs, metrics, and traces using Elastic Stack and Dynatrace.
• Define and monitor service reliability metrics such as SLOs, MTTR, and error budgets.
• Build dashboards and visualizations in Grafana, Dynatrace, and ServiceNow Performance Analytics.
• Redesign ITSM processes (event, incident, change, problem) for greater automation and proactive operations.
• Align observability workflows with ServiceNow CMDB and CI health insights.

Key Requirements:

• 8–12 years of experience in IT operations, monitoring, or infrastructure consulting.
• 3–5 years of hands-on expertise in AIOps, observability, and automation.
• Proven experience with Dynatrace, Splunk, SolarWinds, ServiceNow, Elastic Stack, and BMC tools.
• Strong scripting skills in Python, PowerShell, and/or Ansible.
• Deep understanding of observability architecture, SRE metrics (MTTR, alert fatigue), and automation pipelines.
• Familiarity with ITOM/ITSM processes and ServiceNow integration.

If you are a talented Technology Operations & AIOps Consultant ready for your next challenge, apply now!