About the Role
The Tech Support Specialist provides solutions to problems in the technology discipline without supervisory approval, evaluating and selecting solutions based on established operating procedures and scientific procedures.
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Responsibilities
Key Tasks and Responsibilities:
- Direct and manage software product contracts from beginning to end, including procurement, development, service control, and consultants
- Compile and maintain an inventory of company software and systems assets to track their corresponding licenses
- Advise and define license recommendations that support business goals, in collaboration with senior management and stakeholders
- Negotiate terms, conditions of sale, and warranties of software applications with key suppliers, vendors, and service providers
- Assist the Contract Manager and/or Purchasing/Procurement Manager in developing and implementing all software purchasing policies
- Research and make recommendations on software products and services in support of procurement and development efforts
- Monitor licenses for compliance with organizational needs and requirements, including follow-up checks for corrective action
- Administer license change management and license closure; establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent licensing activities and best practices
Qualifications
Essential Qualifications and Education:
- Minimum Bachelor’s degree in computer science, computer engineering or related field, or equivalent work experience
- ITIL Certification is a plus
- 1+ year work experience; work experience waived with higher than minimum degree requirement
- Solid working knowledge of current IT technologies, licensing, and data privacy regulations
- Excellent customer service skills
- Strong written, oral, and interpersonal skills
- Ability to conform to shifting priorities in a high-pressure environment
Contract and Travel Details
- Full-time position
- Potential travel may be required based on project needs.
