About the Role
We are seeking a technically skilled and hands-on IT Systems & Desktop Support Engineer to install, configure, maintain, and support our IT infrastructure. The successful candidate will be responsible for managing a Dell rack-mounted Windows file server operating in Workgroup Mode, Acronis backup software, an HPE tape library, antivirus solutions, and supporting approximately 40 Windows desktops. This role includes providing day-to-day technical support to end users, resolving hardware and software issues, installing operating systems, applying security patches, configuring printers, and ensuring smooth IT operations. The candidate must be capable of working independently and taking ownership of server infrastructure and desktop support activities.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Responsibilities
Key Tasks and Responsibilities:
- Server Installation & Administration
- Install, configure, and maintain Dell PowerEdge rack servers.
- Configure RAID, storage, iDRAC, BIOS, and firmware.
- Install and administer Microsoft Windows Server.
- Configure and manage the Windows file server in Workgroup Mode without Active Directory.
- Create and manage local user accounts, shared folders, and access permissions.
- Configure SMB file sharing and NTFS permissions.
- Monitor server performance, disk capacity, and hardware health.
- Apply Windows Server security patches and updates.
- Troubleshoot server hardware, operating system, and network connectivity issues.
- Backup & Tape Library Management
- Install and configure Acronis backup software.
- Configure and monitor scheduled backup jobs.
- Manage backup retention and recovery procedures.
- Install and configure the HPE tape library.
- Manage tape media, rotation, labeling, and retention.
- Monitor backup failures and tape library alerts.
- Perform periodic file-level and full-system recovery tests.
- Maintain backup logs and recovery documentation.
- Troubleshoot backup software and tape hardware issues.
- Desktop & Laptop Support – Approximately 40 Users
- Install and configure Windows 10/11 operating systems, as applicable to supported devices.
- Perform Windows OS installation, reinstallation, imaging, and recovery.
- Install drivers, applications, and required business software.
- Apply Windows security patches, cumulative updates, and driver updates.
- Troubleshoot desktop and laptop hardware and software issues.
- Diagnose and resolve slow performance, system crashes, boot failures, and application errors.
- Configure local user profiles, passwords, and access permissions.
- Provide support for Microsoft Office and standard business applications.
- Configure and troubleshoot email clients and user applications.
- Install, configure, and troubleshoot network and local printers.
- Resolve printing, scanning, print queue, and printer connectivity issues.
- Troubleshoot LAN connectivity, IP addressing, DNS, and basic network problems.
- Provide end-user technical assistance through onsite and remote support.
- Replace or coordinate repairs of faulty desktop hardware and peripherals.
- Support new user onboarding, workstation preparation, and user offboarding.
- Antivirus & Endpoint Security
- Install and maintain antivirus/endpoint protection on the server and all user desktops.
- Monitor antivirus health, alerts, and signature updates.
- Perform malware scans and assist with threat remediation.
- Configure Windows Defender Firewall and basic endpoint security settings.
- Ensure user desktops receive appropriate operating system security patches.
- Maintain secure configurations and restrict unauthorized software installations.
- IT Operations & Preventive Maintenance
- Perform routine health checks on the server and desktops.
- Monitor server storage, backup jobs, hardware alerts, and antivirus status.
- Maintain an inventory of IT assets, hardware, software, and licenses.
- Maintain records of desktop installations, patching, and maintenance activities.
- Document technical incidents, resolutions, and configuration changes.
- Coordinate with Dell, HPE, Microsoft, Acronis, and other vendors for technical issues.
- Conduct preventive maintenance on desktops, printers, and server equipment.
- Ensure minimal interruption to business operations.
- Maintain high availability of the file server and shared folders.
- Ensure scheduled backups complete successfully and recovery tests are performed.
- Keep server and desktop operating systems patched and secure.
- Resolve day-to-day end-user technical issues within agreed response times.
- Maintain antivirus protection across all managed systems.
- Ensure printers, network connectivity, and essential user applications operate reliably.
- Maintain accurate IT asset inventory and system documentation.
- Minimize downtime through preventive maintenance and proactive monitoring.
Qualifications
Essential Qualifications and Education:
- Diploma or Bachelor’s degree in IT, Computer Science, or a related discipline.
- Minimum 3–5 years of practical experience in Windows Server administration and desktop support.
- Experience managing small to medium-sized Windows IT environments.
- Hands-on experience with Dell or equivalent enterprise rack servers.
- Practical experience with backup solutions and recovery operations.
- Experience with tape libraries is strongly preferred.
- Good understanding of Windows Workgroup environments and file-sharing permissions.
- Strong troubleshooting and problem-solving skills.
- Good communication skills and ability to support non-technical users.
- Ability to independently manage IT infrastructure and support requests.
