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About the Job: Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. This position may require 24/7 on-call support coverage whenever there is an issue in the system. The successful candidate will also be required to have rotational weekend support coverage for change deployment and maintenance activities. Job Responsibilities: - Provide end-to-end application or infrastructure service delivery to enable successful business operations of the firm. - Support the day-to-day maintenance of the firm’s systems to ensure operational stability and availability. - Assist in monitoring production environments for anomalies and address issues utilizing standard observability tools. - Identify issues for escalation and communication, and provide solutions to business and technology stakeholders. - Analyze complex situations and trends to anticipate and solve incidents, problems, and change management in support of full stack technology systems, applications, or infrastructure. Required Qualifications, Capabilities, and Skills: - 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. - Demonstrated knowledge of applications or infrastructure in a large-scale technology environment, both on-premises and public cloud. - Experience in observability and monitoring tools and techniques. - Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework. Preferred Qualifications, Capabilities, and Skills: - Experience with one or more general-purpose programming languages and/or automation scripting. - Working understanding of public cloud. Work Conditions: On-site, Full-time Location: Riyadh, Riyadh, Saudi Arabia About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of any protected attribute and make reasonable accommodations for applicants’ and employees’ needs.
