Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
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Job Responsibilities:
- Provide end-to-end application or infrastructure service delivery to enable successful business operations.
- Support the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
- Assist in monitoring production environments for anomalies and address issues utilizing standard observability tools.
- Identify issues for escalation and communication, and provide solutions to business and technology stakeholders.
- Analyze complex situations and trends to anticipate and solve incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure.
Required Qualifications, Capabilities, and Skills:
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
- Experience in observability and monitoring tools and techniques.
- Exposure to processes in the Information Technology Infrastructure Library (ITIL) framework.
Preferred Qualifications, Capabilities, and Skills:
- Experience with one or more general-purpose programming languages and/or automation scripting.
- Working understanding of public cloud.
About Us:
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. Our commitment to diversity and inclusion is at the core of our company values. We are an equal opportunity employer and provide reasonable accommodations for applicants’ and employees’ needs.
About The Team:
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments, serving corporations, governments, and institutions in over 100 countries.
Location: Riyadh, Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time, may require 24/7 on-call support coverage, including rotational weekend support.
