About the Job: A Telecom / Security System Field Service Engineer is responsible for installing, configuring, testing, troubleshooting, and maintaining telecommunications and low-current security systems at client sites. This role ensures high system availability, optimal performance, and compliance with project specifications and industry standards.
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Key Responsibilities:
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Installation & Commissioning:
- Install and configure telecom systems including structured cabling (fiber & copper), PABX/IP telephony systems, network switches (CISCO, JUNIPER, RUGGEDCOM, MOXA), routers, and wireless equipment.
- Install and integrate security systems such as CCTV (IP & Analog), access control systems, intrusion detection/alarm systems, public address/voice evacuation systems, gate barriers, turnstiles, intercoms, and road blockers.
- Perform system commissioning, testing, and final acceptance procedures.
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Maintenance & Troubleshooting:
- Conduct preventive and corrective maintenance on telecom and security systems.
- Diagnose and resolve hardware, network, and software-related faults.
- Respond to service requests and site emergencies within defined SLAs.
- Generate service reports, fault logs, and maintenance documentation.
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Technical Support:
- Provide onsite technical support to customers and internal project teams.
- Assist in system upgrades, firmware updates, and configuration changes.
- Train end-users on system operation and basic troubleshooting.
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Documentation & Reporting:
- Prepare site surveys, installation drawings, and BOQs.
- Maintain accurate service records, test sheets, and as-built documents.
- Ensure compliance with company policies, quality standards, and safety requirements.
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Coordination & Communication:
- Coordinate with project managers, contractors, and vendors during installation phases.
- Communicate system issues and solutions clearly to non-technical stakeholders.
- Attend client meetings for technical clarifications and progress updates.
Qualifications:
- Diploma or bachelor’s degree in Electrical/Electronics/Telecommunications Engineering.
- Relevant certifications preferred: CCNA, CompTIA Network+, CCTV or Access Control vendor certifications (e.g., Milestone, Lenel, Bosch, Honeywell, Hikvision).
- Low-current/ELV system training certifications.
- 2-5 years of hands-on field experience in telecom or ELV/security systems.
Technical Skills:
- Strong knowledge of low-current systems (CCTV, ACS, IDS, PA, etc.).
- Understanding of IP networking (VLANs, routing, TCP/IP).
- Ability to read technical drawings (AutoCAD, schematics).
- Experience with fiber splicing, OTDR testing, and cable termination.
Soft Skills:
- Problem-solving and analytical mindset.
- Excellent customer service and communication.
- Ability to work independently in field environments.
- Time management and task prioritization.
Work Environment:
- Field-based role requiring frequent site visits.
- May require working at heights, in outdoor environments, or during off-hours for critical activities.
Language Requirements:
[Please specify any language requirements if applicable]
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