About the Role:
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The company is looking for a Telemarketer to join our Gaming Marketing Services Team. This role is pivotal in promoting our gaming programs and enhancing guest experiences.
Key Responsibilities:
- Conduct outbound and take inbound calls to existing and potential guests to promote:
- Gaming programs and incentives
- Special events, tournaments, and promotions
- VIP and loyalty program benefits
- Maintain and grow a database of qualified gaming customers through consistent follow-up and relationship management
- Achieve individual and team targets related to call volume, conversions, and revenue contribution
- Provide guests with accurate information about:
- Gaming offerings
- Resort amenities
- Promotions and packages
- Record all guest interactions in CRM systems with detailed notes and updates
- Identify high-value players and escalate opportunities to Gaming Hosts or VIP Services
- Handle guest inquiries professionally and resolve concerns or escalate when necessary
- Collaborate with Marketing, Gaming Operations, and VIP teams to align campaigns and outreach strategies
About You:
- Previous experience in telemarketing, call center, or customer service (gaming or hospitality is a must)
- Strong sales, persuasion, and communication skills
- Fluent in English and multi-lingual (additional languages such as Arabic, Russian, Hindi, or Mandarin preferred)
- Comfortable working with targets and performance metrics
- Proficient in Opera, CRM and Microsoft Office
- Ability to work flexible hours, including weekends and holidays, based on business needs
Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we provide an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. This results in a highly competitive compensation package that appeals to outstanding applicants seeking a career with the company, known as one of the most renowned and celebrated brands in the global hospitality industry.
