About the Role
As a Telesales Agent, you will be responsible for generating revenue by actively engaging with potential and existing customers through outbound calls. You will play a key role in meeting and exceeding targets, converting leads into acquisitions, and building strong customer relationships.
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Responsibilities
In this role, you will:
- Conduct high volumes of outbound calls to prospective and existing customers to promote and sell products/services.
- Meet and exceed daily, weekly, and monthly targets and KPIs.
- Effectively manage outbound calls and inquiries, converting them into sales opportunities.
- Build and maintain a pipeline of potential clients by following up on leads and nurturing relationships.
- Handle objections professionally, negotiate terms, and close deals efficiently.
- Maintain accurate records of customer interactions, sales activities, and follow-ups using CRM tools.
- Collaborate with the purchase team to align on lead conversion strategies.
- Provide excellent customer service by understanding customer needs and offering tailored solutions.
- Assist customers with their inquiries, complaints, and post-sales support to ensure customer satisfaction.
- Stay up to date on product knowledge, sales techniques, and industry trends to improve performance.
- Participate in team meetings, training, and coaching sessions to enhance skills and performance.
Requirements
- A minimum of a high school diploma and a bachelor’s degree are a plus.
- 2+ years of experience in Telesales, Call center or Customer service.
- Demonstrated ability to exceed sales goals in a high-pressure telesales environment, ensuring consistent and sustainable performance.
- Strong understanding of sales techniques, customer engagement, and CRM systems.
- Well-versed in handling objections and closing sales effectively.
- Excellent verbal and written communication skills in English.
- Strong negotiation and persuasion skills.
- Efficient time management and multitasking abilities.
- Strong teamwork and collaboration skills.
- Highly motivated.
- Ability to work under pressure and meet targets.
- High level of resilience and adaptability.
- Passionate about sales and customer engagement.
- Persistent and resilient in achieving sales goals.
- Hardworking, proactive, and eager to exceed expectations.
Benefits
- A fast-paced, high-performing team.
- Multicultural environment with over 60 different nationalities.
- Competitive Tax-free Salary.
- Comprehensive Health Insurance.
- Annual Air Ticket Allowance.
- Employee discounts at multiple vendors across the Emirates.
- Rewards & Recognitions.
- Learning & Development opportunities.
The company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
