Teller

About the Role:
The Teller position is responsible for delivering quality teller service to customers through accurate and efficient processing of various transactions, while projecting a professional image in all interpersonal dealings. This role requires adherence to operational policies and procedures, as well as collaboration with internal departments to ensure the best service for customers.

Key Accountabilities:

• Process all teller counter service transactions, including:
  • Cash deposits and cash withdrawals
  • Drafts, telegraphic transfers, payment orders, standing orders
  • Foreign currency purchases and sales
  • Cheque deposits
• Liaise with the Treasury department to obtain the best rates for VIP and high net worth customers in coordination with Heads of Departments (HOPs)
• Serve Private Banking customers at dedicated counters as needed
• Cross-sell or identify and refer product inquiries from prospective customers to Sales staff
• Conduct general reconciliation and control activities, including:
  • Act as one of the dual custodians for branch vault cash and security stationery
  • Assist the HOP as the second custodian for dual control
  • Perform cash reconciliation and balancing
  • Ensure end-of-day balancing
  • Maintain general filing tasks
  • Ensure understanding and proper processing for all centralized activities in line with Branch Operations Centralization Projects

Specialist Skills / Technical Knowledge Required:

• Knowledge of the institution's Retail Banking products and services
• Familiarity with operational policies and procedures
• Understanding of UAE banking practices, regulations, and risks
• Awareness of competitors in the local market
• Thorough knowledge of all Regulations issued by the Central Bank of UAE
• Competency in service standards and cross-sales knowledge
• Proficient computer skills

Additional Information:

• This position is specifically for UAE Nationals only.