Teller - Floater

About the Role:
As a Teller - Floater, you will be responsible for delivering quality teller services to customers through accurate and efficient transaction processing. You will play a key role in projecting the professional image of the organization in all interpersonal dealings.

Key Accountabilities:

1. Processing all teller counter service transactions, including:

   • Cash deposits and withdrawals
   • Drafts, telegraphic transfers, payment orders, standing orders
   • Foreign currency purchases and sales
   • Cheque deposits
     This processing must adhere to operational policies and procedures within agreed time frames. When dealing with centralized telegraphic transfers, liaise with the Treasury department to secure the best rates for VIP and high net worth customers in coordination with the Head of Operations.
   • Serve Private Banking customers at separate counters and process any other counter service transactions as introduced by the organization.

2. Cross-sell products or identify and refer product inquiries from prospective customers to the Sales staff.

3. General reconciliation and control activities, including:

   • Acting as one of the dual custodians for branch vault cash and security stationery
   • Assisting the Head of Operations as the second custodian for dual control
   • Managing cash reconciliation and balancing
   • Performing end of day balancing
   • General filing responsibilities

4. Be prepared to cover various branches in the area as required, utilizing a high skill set to meet network logistics and transaction volume demands.

5. Ensure a proper understanding and processing of all centralized activities as per Branch Operations Centralization Projects.

Specialist Skills / Technical Knowledge Required:

1. General knowledge of the organization's Institutional and Retail Banking products and services
2. Knowledge of Operational Policies and Procedures
3. Understanding of UAE banking practices, regulations, and risks
4. Comprehensive knowledge of all Regulations issued by the Central Bank of UAE
5. General awareness of local market competitors
6. Familiarity with service standards
7. Proficient computer skills.