About the Role / About the Job
Delivering quality teller service to customers via accurate and efficient processing, while projecting a professional image in all interpersonal dealings.
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Key Accountabilities of the Role
- Processing of all teller counter service transactions such as cash deposits & cash withdrawals and other transactions such as drafts, telegraphic transfers, payment orders, standing orders, foreign currency purchase & sales, and cheque deposits in line with operational policies & procedures.
- Liaising with the Treasury department to obtain the best rates for VIP or high net worth customers for centralized telegraphic transfers in coordination with Heads of Departments.
- Serving Private Banking customers at separate counters as needed and processing any other counter service transaction introduced by the organization from time to time.
- Cross-selling or identifying and referring product inquiries from prospective customers to Sales staff.
- Performing general reconciliation & control activities, which include:
- Acting as one of the dual custodians for branch vault cash and security stationery.
- Assisting the Head of Operations as the second custodian for dual control.
- Conducting cash reconciliation & balancing.
- Managing end-of-day balancing.
- General filing of documents.
- Ensuring proper understanding and processing for all centralized activities as per the Branch Operations Centralization Projects.
Specialist Skills / Technical Knowledge Required for this Role
- Knowledge of retail banking products & services.
- Knowledge of operational policies & procedures.
- Knowledge of UAE banking practices, regulations & risks.
- General awareness of competitors in the local market.
- Thorough knowledge of all regulations issued by the Central Bank of UAE.
- Fair knowledge of service standards.
- Understanding of cross sales principles.
- Proficient computer skills.
Previous Experience Required
- Minimum two (02) months experience/training as a teller in a banking environment or the company Academy.
