Territory Parts Sales Supervisor

About the Role
This position is focused on achieving parts sales targets through the development of new sales channels and maintaining the parts order cycle using the JSAP system. The role involves managing customer relationships, ensuring timely collection of payments, and addressing any discrepancies in orders. The jobholder will work in close supervision, with daily to weekly oversight, and will have limited decision-making authority related to system management and order taking.

Key Responsibilities

• Open and manage sales deals while cultivating communication with clients.
• Achieve parts sales volume and targets.
• Use the JSAP system to manage the parts sales cycle.
• Ensure collection of cash and manage overdue payments.
• Track stock aging and follow up with brokers to issue sales invoices.

Performance Indicators

• Number of field visits.
• Achievement of sales target.
• Ordering lead time.
• Overdue payment ratio.
• Location 001 stock aging.

Major Activities

• Ensure efficient sales operation for CBS by generating sales, collecting dues, maintaining the sales cycle, and acquiring new customers.
• Plan and execute market visits for parts advisors, collect feedback, and provide updates to supervisors.
• Issue Parts Discrepancy Report (PDR) as needed.
• Follow up on parts delivery schedules.
• Coordinate with the warehouse team for any PDRs or late deliveries.
• Gather market feedback concerning parts campaigns and advise management accordingly.
• Maintain high levels of customer satisfaction.
• Monitor client payments, overdue accounts, and overall receivables performance.
• Oversee order deliveries and minimize stock aging by ensuring prompt order processing.

Job Context

• This role requires a solid understanding of parts business, sales techniques, relationship building, and team management.
• The jobholder has a direct impact on CBS sales achievement and the overall sales process by ensuring parts availability and timely order management.
• Building and nurturing relationships with wholesalers, brokers, and customers is essential for maintaining satisfaction levels.

Framework, Boundaries & Decision Making Authority

• The jobholder can acquire new customers and process customer orders within established policies.
• There's autonomy in meeting with direct subordinates (Parts Advisors) and organizing visit plans.
• Limited authority exists for rejecting customer orders or terminating customer relationships.

Organizational / Functional Strategic Focus

• This role is critical for achieving CBS monthly sales budgets and enhancing customer satisfaction.
• The position significantly impacts CBS performance by ensuring smooth order fulfillment.
• The jobholder plays an essential role in maintaining CBS's safety standards and operational efficiency by practicing 5S principles.

Minimum Qualifications

• High School diploma.

Minimum Experience

• 3 to 5 years in a sales-related position.

Job-Specific Skills

• Sales, communication, teamwork, and follow-up skills are essential.

Languages

• Proficiency in Arabic is a must; proficiency in English is an advantage.

Competencies

• Ensures Accountability (Individual Contributor)
• Plans & Aligns (Individual Contributor)
• Focuses on the Customer (Individual Contributor)
• Learns Through Reflection (Individual Contributor)
• Fosters Collaboration (Individual Contributor)

Why Work for Us?
With an international presence spanning over a century of commercial success, we are a leading employer in the Middle East, North Africa, and Turkey (MENAT) region, offering exciting opportunities worldwide. Our values of Respect, Innovation, a Pioneering Spirit, and Empowerment drive our culture, fostering the development of ideas, growth of individuals, and flourishing of successes.