About the Role
The Manager, Specialist Sales - Digital Payments will play a critical role within the Customer Solutions Center (CSC), aiming to drive growth and revenue for the company across the MENA East region, which includes UAE, Pakistan, Qatar, Kuwait, and Oman. This position is based in Dubai, UAE, and is responsible for overseeing all Digital and Authentication assets in the market, including MDES (Tokenization), Wallets, Click 2 Pay, Agentic Commerce, Passkeys, and future digital assets. The Manager will be the subject matter expert (SME) and carry key performance KPIs related to these digital products, ensuring they meet customer needs with compelling, scalable, data-driven solutions.
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Key Responsibilities
- Assigned Products and Platforms:
- MDES, Click 2 Pay, Wallets, Tokenization, Passkeys, Agentic Commerce, and any future digital products launched in the cluster
- Expert Consultation for Geography/Solution Portfolio:
- Utilize deep knowledge of products, services, or platform capabilities in a solution-selling environment
- Maintain a comprehensive understanding of assigned products and communicate developments to the team
- Engage with customers proactively to ensure success and utilization of the company’s offerings
- Support CSC Value Proposition Development and Sales:
- Provide expertise in product implementation during the solution selling process to Account Managers (AMs) or Business Development (BD) teams
- Drive Localization and Market Enablement:
- Enable new capabilities in the market ensuring readiness and supporting AMs in optimizing existing relationships
- Work directly with client counterparts on straightforward, single-solution opportunities
- Knowledge and Best Practice Sharing:
- Share insights on customer needs and market intelligence to product management teams
- Exchange best practices to enhance solutioning of products, services, or platforms within client contexts
Required Skills
- Deep technical expertise in assigned product, service, or platform capability
- Collaborate with internal squads and cross-functional teams to develop comprehensive solutions for clients
- Problem-solving abilities to align solutions with client needs
- Effective communication and relationship-building skills with client counterparts
- Capability to understand and articulate new products and solutions
- Identify client pain points and provide relevant solutions
KPIs
- Revenue growth for the assigned geography
- Specific KPIs for managed product, solution, or platform
- Customer success metrics and feedback
- Market-specific objectives
Corporate Security Responsibility
All activities involving access to the company assets, information, and networks carry an inherent risk. Therefore, every person working for or on behalf of the company is responsible for information security and must:
- Abide by the company’s security policies and practices
- Ensure the confidentiality and integrity of the information accessed
- Report any suspected information security violations or breaches, and
- Complete all periodic mandatory security training in accordance with the company’s guidelines.
