About the Role
The Manager, Specialist Sales- Digital Payments will lead the charge in driving digital payment solutions across the MENA East region, which includes the UAE, Pakistan, Qatar, Kuwait, and Oman. Reporting to the Digital Products Lead within the Customer Solutions Center, the Manager will oversee key digital assets such as MDES (Tokenization), Wallets, Click 2 Pay, Agentic Commerce, Passkeys, and future innovations, ensuring that the company maximizes its market potential through innovative, data-driven solutions.
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Key Responsibilities
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Assigned Products and Platforms: Focus on MDES, Click 2 Pay, Wallets, Tokenization, Passkeys, Agentic Commerce, and new digital products as launched.
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Act as an Expert for their Geography/Solution Portfolio:
- Leverage deep knowledge of products, services, or platform capabilities in a solution-selling environment.
- Maintain a comprehensive understanding of assigned products and provide visibility on product developments to address client opportunities.
- Proactively engage with customers to ensure successful adoption and benefits from the company’s offerings.
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Support CSC Value Proposition Development and Sale:
- Share expertise in product implementation to facilitate the solution-selling process upon request from the Customer Solutions Lead or Account Managers.
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Drive Localization, Market Enablement and Support Sales:
- Enable new capabilities and ensure market readiness.
- Support Account Managers in optimizing existing relationships and provide expert guidance on products such as prepaid solutions.
- Collaborate directly with clients on focused opportunities when requested by Account Managers.
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Knowledge and Best Practice Sharing:
- Share insights on customer needs and market intelligence with product management teams to enhance internal solution development.
- Disseminate best practices across teams to improve product solutioning in client contexts.
Required Skills
- In-depth technical expertise in assigned products, services, or platform capabilities.
- Proven ability to collaborate within cross-functional teams to develop end-to-end client solutions.
- Strong problem-solving skills with a focus on understanding client needs.
- Excellent communication skills to build relationships with client counterparts, particularly in collaboration with Account Managers or Business Development Managers.
- Capacity to comprehend new products and articulate their benefits effectively.
- Understanding client pain points and delivering relevant solutions.
KPIs
- Revenue achievement for the respective geography.
- Performance metrics tied to supported products, solutions, or platforms.
- Customer success and satisfaction metrics.
- Results from voice of customer surveys.
- Achievement of market-specific objectives.
Corporate Security Responsibility
All activities involving access to the company assets, information, and networks come with inherent risks. Therefore, it is expected that everyone working for or on behalf of the company is responsible for information security:
- Abide by the company’s security policies and practices.
- Ensure confidentiality and integrity of accessed information.
- Report any suspected information security violations or breaches.
- Complete all mandatory periodic security training as per the company’s guidelines.
