About the Role:
The FOH/Sales position is key to generating a targeted number of sales on both daily and monthly bases. This role is focused on delivering the highest levels of customer care to ensure member satisfaction, loyalty, and retention. In addition, the Sales team member will support the club’s sales and marketing events and activities and will be open to additional tasks assigned by management that can enhance membership numbers and retention. It is vital for the Sales member to be highly motivated to achieve results that meet or exceed company expectations in member acquisition and retention.
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Key Responsibilities:
- Acquire and maintain a comprehensive understanding of the skills required for successful sales performance.
- Achieve the Minimum Performance Criteria as detailed in the sales procedure.
- Conduct presentations and tours of the studio.
- Implement company sales policies and procedures to identify prospective buyers' fitness goals, motivations for joining, and any potential objections.
- Respond to all information inquiries via phone.
- Continuously develop leads and solicit referrals.
- Successfully complete monthly sales targets.
- Perform reporting and administrative functions daily, weekly, and monthly.
- Complete all new member contracts according to company standards.
- Deliver the highest standards of customer care.
- Perform additional tasks related to member service and retention as suggested by the Studio Manager.
- Set and commit to appointments with prospects and clients even after regular working hours.
- Comply with the Company Health and Safety Policy at all times.
Skills Required:
- Strong motivational, interpersonal, and communication skills.
- Proactive attitude.
- Self-starter with strong organizational skills.
- Ability to work during peak hours, including beyond regular shifts.
- Ability to communicate effectively with prospective and current members via telephone.
What You'll Bring:
- A commitment to using independent judgment during the application process, avoiding assistance from generative AI tools, in order to showcase individual strengths and problem-solving approaches.
Why Join Us?
Joining this team provides you with the opportunity to contribute to transformative projects while collaborating with talented professionals in a culture that values innovation, collaboration, and continuous growth. We are dedicated to fostering an inclusive workplace where all individuals have the chance to thrive and make a significant impact.
Equal Opportunity Statement:
We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified individuals. Employment decisions are made based on merit, experience, and business needs.
