About the Role
This is an opportunity to develop your career in service management within a dynamic team. As a Service Management Analyst, you will play a critical role in maintaining reliable, high-quality technology services for the company’s trading-floor environment. Your responsibilities will include monitoring live services, managing incidents and requests, and collaborating closely with technology teams and front office stakeholders. This position is vital for strengthening service stability, improving user experience, and supporting continuous improvement of essential trading services. You will gain practical experience in incident management, service operations, stakeholder communication, and technology support in a fast-moving, business-critical environment.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Duties & Responsibilities
- Manage technology services supporting the company’s trading-floor environment.
- Monitor live services, platforms, and infrastructure, responding to alerts and service-impacting issues.
- Log, prioritise, and resolve incidents and service requests, escalating issues when necessary.
- Coordinate with technology teams and front office stakeholders to restore services quickly.
- Provide clear, timely updates on incident progress and expected resolution.
- Support major-incident coordination and service-restoration activities.
- Complete operational checks and maintain accurate service records and documentation.
- Identify recurring issues, service risks, and opportunities for improvement.
- Support service reviews, problem management, and service-improvement initiatives.
- Apply service-management processes consistently across teams and locations.
- Build effective relationships with technology teams and front office users.
- Share knowledge and contribute to team development.
- Complete the assigned information technology training programme.
- Manage operational risks, including identification, assessment, mitigation, controls, loss identification, and reporting.
Experience & Qualifications
- A graduation degree is essential for obtaining a UAE visa and work permit; overseas qualifications must have current attestations and equivalency where required.
- Experience in service management, production support, IT operations, incident management, or a related field.
- Understanding of incident, request, problem, change, and escalation management.
- Experience supporting business-critical applications or services.
- Strong analytical, troubleshooting, prioritisation, and coordination skills.
- Excellent communication skills with confidence in engaging with technical and business stakeholders.
- A structured, customer-focused approach to service ownership.
- Ability to work effectively under pressure in a time-sensitive environment.
- Experience with service-management, monitoring, or ticketing tools is desirable.
- Understanding of network, application, and infrastructure concepts is advantageous.
- Flexibility to participate in a shift rota, including Sundays from 8:00 am to 8:00 pm Dubai time, and to extend working hours when business needs require.
Benefits and Workplace Culture
We support our staff by offering flexible and alternative ways of working, including remote work options and flexible hours, subject to approval. We are committed to building a culture where all employees are valued and respected, and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the company relating to employment applications will be used in accordance with our Privacy Statement.
